Russ Darrow Mazda of Greenfield - Service Center

MICHAEL RANDAZZO is you go-to service advisor! From the moment I pulled in, he took the extra time to walk to my car and warmly greet me. He communicated clearly and concisely on what the service From the moment I pulled in, he took the extra time to walk to my car and warmly greet me. He communicated clearly and concisely on what the service will entail and was punctual on getting me on my way. Best provider I’ve had at Russ Darrow so far and looking forward to hopefully seeing him again - he’s the man! More

They are great. Friendly and professional. They go the extra mile for their customers. Like the video showing the inspection of your auto. Friendly and professional. They go the extra mile for their customers. Like the video showing the inspection of your auto. More

Waiting room clean, as well as service area. Service was completed at estimated time I was given. Service was completed at estimated time I was given. More

Our experience with Russ Darrow was quick and painless, our salesman Ernesto was great and helpful the entire time! our salesman Ernesto was great and helpful the entire time! More

Everyone there was friendly and helpful, loved the video they sent and the waiting area is very nice. they sent and the waiting area is very nice. More

Really like the video showing the work on the car. Great job! Keep up the good work. Great job! Keep up the good work. More

Your guys are friendly, but dealing with you is frustrating sometimes. For example, when we were dropping off our car before we had to go to work, we were behind a couple people in line. The guy c frustrating sometimes. For example, when we were dropping off our car before we had to go to work, we were behind a couple people in line. The guy checking everybody in seemed overwhelmed, and nobody was there to help him. I saw seven other employees walk by including most of them out in the area where you drop your car off. Not one offered to help check us in or even looked at us or acknowledged we were there. It behooves me that you guys do not cross train people. The guy checking us in was overwhelmed, and we were losing our patience because we were late for work. We have people walking around around joking, laughing, and not one person can help us get checked in or take our keys or start the form. It gets really annoying. I prefer not to go to the dealership, but my wife likes to come there. I prefer to go to the mall and pawn shop on the street where everybody who works there knows how to operate the computer and check somebody in. Another thing why does the guy checking us in have to walk across the room to get something off the printer to walk all the way back to his desk printers are extremely cheap. You can’t tell me that you can’t afford to have one by every workstation. Just the workflow seems unorganized in that respect and I personally don’t wanna come back there, but we might have to if we need something done specifically for the dealer More

They are very patient and listen to exactly what I wanted and got my payments right where I want them!! and got my payments right where I want them!! More

Slow, poor service. Car was finished long before I could pay to leave. Little communication. Car was finished long before I could pay to leave. Little communication. More

Quick service and great customer service. They checked my car throughly and sent me a video. They checked my car throughly and sent me a video. More