Russ Darrow Mazda of Greenfield - Service Center

I was pleased with my technician, Michaele R, but frustrated with how backed up the department was despite having an appointment frustrated with how backed up the department was despite having an appointment More

Love this place. They said it would be 2 1/2 hours to service my car, it was done way before that. I never have a problem when I come here. They said it would be 2 1/2 hours to service my car, it was done way before that. I never have a problem when I come here. More

Good service, kind and warm staff. I was able to ask all the questions and get clarified with my concerns. I was able to ask all the questions and get clarified with my concerns. More

I would never purchase a vehicle from them again. The sales person went back on his word., misled about the availability of used cars in order to push me into a new vehicle. Told me I could use my The sales person went back on his word., misled about the availability of used cars in order to push me into a new vehicle. Told me I could use my old vehicle as a trade-in and then backed out of. It was a complete disaster. The positive is that I really do love my new car, but I wish I would have spent my time and money elsewhere. More

Everyone is friendly, service explains things well, service pricing is transparent, and work is done accurately. service pricing is transparent, and work is done accurately. More

Amber kept me informed but the amount of time the repairs took could be improved. took could be improved. More

I completed a web of form to get my 2018 Mazda CX-5 service and when I arrived at the dealership, they did not have a record of my reservation. However, the service advisor was kind enough to still get service and when I arrived at the dealership, they did not have a record of my reservation. However, the service advisor was kind enough to still get me in for my tire rotation and oil service in spite of my apparently not having an appointment. Im very grateful for their great service. More

Max is the absolute best, he took care of me in a timely fashion and was very knowledgeable! fashion and was very knowledgeable! More

Great service. In and out within an hour. No problem at at all with Mazda. In and out within an hour. No problem at at all with Mazda. More

Service was excellent. One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of t One of the vehicle's air vents was dislodged during service, the tire pressure indicator light was not reset, and the leather seats in the front of the vehicle were dirtied slightly. Reached out to a manager to resolve the issues. The manager, Shawn, responded promptly and had my vehicle picked up from work and the issues resolved quickly before returning the vehicle in immaculate condition. Due to a personal matter the morning of the service, I failed to ensure I had adequate fuel in the tank. The technician Emmett took the vehicle anyway and even added some fuel to ensure I could make it to a gas station after work. I was very impressed by the quality of customer service and compassion even though I put him in a tight spot. I will definitely continue to take my vehicle to Russ Darrow due to the high quality customer service and repairs offered. It speaks highly that an organization recognizes even small errors and goes to such great lengths to fix any issue. More