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Russ Darrow Nissan of West Bend - Service Center

West Bend, WI

4.6
277 Reviews
Call Service Center (262) 429-8107

277 Reviews of Russ Darrow Nissan of West Bend - Service Center

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August 24, 2025

Problem was to re-install my blue tooth in rougue since I just got a new cell phone and previous info was deleted. Called to verify that was a service they did and stopped by the dealership. Sales consulta More

by david.riebe123
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOSEPH CRADEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 24, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 23, 2025

Fantastic customer service and text notifications were great . Highly recommend hands down. Thank you Becky More

by Becky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellisha Donath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mitch Darrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Braund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Bode
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rod Winklepleck
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 23, 2025 -

Russ Darrow Nissan of West Bend responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Nissan of West Bend! Mitchell Darrow mitchell.darrow@russdarrow.com

August 20, 2025

Excellent service and professional at each level. Attentive, easy to do business with and no surprises, good communicators. More

by billhandwerk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept.
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Aug 21, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 10, 2025

I still have lights on my dash. Oil change light, park sensor light, and tire pressure light. These were all the items I took my vehicle in for More

by Jonasmack71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Report | Print
Aug 11, 2025 -

Russ Darrow Nissan of West Bend responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

Staff were nice. I kind of got the impression that I was bothering or annoying them when I had a couple questions. Waiting area was very comfortable. Couldn’t really More

by AALIYAH.MURRAY28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one introduced themselves
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Aug 08, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for your feedback on your recent visit to our dealership. I'm glad to hear that our staff was able to assist you. We look forward to working with you again! Mitchell Darrow mitchell.darrow@russdarrow.com

August 07, 2025

I feel like the service counter is not friendly but all the mechanics that I have met are wonderful. More

by ANGELA39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 08, 2025 -

Russ Darrow Nissan of West Bend responded

We're sorry to hear you didn't have a 5-star experience, Angela, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Mitchell Darrow mitchell.darrow@russdarrow.com

August 02, 2025

Pleasant friendly and knowledgeable Pleasant friendly accommodating full of knowledge pleasure to work with and was done efficiently More

by jtdb
Recommend Dealer
Yes
Employees Worked With
Red headed guy
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Aug 02, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

July 30, 2025

They got me in the same day I called. They did not do unessary work on my car, which I really appreciated. Thank you! More

by Lynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carla
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Jul 30, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you, Lynn! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Nissan of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

July 27, 2025

I had scheduled a warranty oil change and 5000 mile tire rotation they did a 20 point inspection and sent me a brief video. Pretty easy and fast More

by NURSEJILLE
Recommend Dealer
Yes
Report | Print
Jul 27, 2025 -

Russ Darrow Nissan of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Nissan of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

July 26, 2025

This is my first experience with any Russ Darrow dealership. Was greeted with a very nice smile. I have a Ford product but believe me if I had a Nissan I would be back for all my services. Thank you More

by shari_pesch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Jul 26, 2025 -

Russ Darrow Nissan of West Bend responded

Thank you for choosing Russ Darrow Nissan of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mitchell Darrow mitchell.darrow@russdarrow.com

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