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Russ Darrow Toyota of West Bend

West Bend, WI

4.6
1,066 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
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2700 W Washington Street

West Bend, WI

53095

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Showing 1,066 reviews

August 27, 2025

"AT LEAST 15 WORDS ABOUT THIS DEALERSHIP". On a serious note, they are friendly, fast service, professional, address all my needs, courtesy shuttle. More

by Kens713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 25, 2025

It may not be just this dealership, but I find $189. 00 per hour for service to be a little out of control. This is my second Rav4 we purchased through this dealership, and I won't go back. They lost a More

by KJKids
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicholas Pastorelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
August 24, 2025

We were promised no hassle and that is exactly what we got. Communication was great. The car was perfect More

by muhing
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Buettner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Klinton Stoffel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Janessa Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

August 23, 2025

Very professional and courteous service and timely. Also an itemized statement which is also explained. More

by CHARNMOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

Abigail was EXTREMELY easy to work with, she explained everything to me and I felt well taken care of and trusted my vehicle was as well. More

by doulaearhart
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Abigail Lundberg
Aug 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

Everyone at Russ Darrow have been absolutely amazing. I would recommend this dealership to all my family and friends. More

by mlfschumacher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thanks for sharing your thoughts about your experience with Russ Darrow Toyota of West Bend. We appreciate your business and hope to see you again soon! Mitchell Darrow mitchell.darrow@russdarrow.com

August 22, 2025

He was nice and fixed the issue. I really liked the video he sent with what he did. More

by Nicole
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
JEREMIAH PFLUGER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Mcginnis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Pastorelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Toyota of West Bend. We look forward to having you as one of our valued customers for many more years to come! Mitchell Darrow mitchell.darrow@russdarrow.com

August 20, 2025

The staff at this Russ Darrow dealership was very helpful. The service team was efficient and catered to my needs. Very good experience! More

by Mouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abigail Lundberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don - shuttle driver
Aug 20, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

August 19, 2025

Professional, knowledgeable, friendly and easy to work with I’d buy from them again and this is my 4th rav4 from them More

by STMGLF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Seth A Tearney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ryan
Aug 19, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

August 19, 2025

Always transparent, very friendly and pleasant to work with and able to get me in for service quickly. More

by jbrown3741
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Vetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Knepprath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2025 -

Russ Darrow Toyota of West Bend responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Toyota of West Bend to be a positive one. Please don't hesitate to reach out if you need anything else. Mitchell Darrow mitchell.darrow@russdarrow.com

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