Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Russ Darrow Toyota of West Bend
West Bend, WI
1,043 Reviews
Russ Darrow Toyota, located in West Bend, WI, is your trusted destination for new and used Toyota vehicles. With a wide selection of cars, trucks, and SUVs, we’re proud to offer reliable and fuel-efficient models to suit every driver’s needs. Each pre-owned vehicle undergoes a rigorous inspection to ensure top quality and dependability. Our commitment to exceptional customer service and competitive pricing sets us apart, making Russ Darrow Toyota the go-to dealership for drivers in West Bend and the surrounding areas. Visit us today and experience the Russ Darrow difference!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,043 reviews
August 05, 2025
Lost faith in the service dept. After lug nuts were torqued wrong at last tire rotation. After lug nuts were torqued wrong at last tire rotation. More
by SRFSTUDIOS
Verified Customer
August 04, 2025
My service was knowledgeable, helpful, and fast. For my first visit to Russ Darrow, everyone was very warm and friendly. I think my toddler had fun too! For my first visit to Russ Darrow, everyone was very warm and friendly. I think my toddler had fun too! More
by Heidibug0
August 04, 2025
Super helpful and understanding of our situation. The car was in and out and everything we needed was done. The car was in and out and everything we needed was done. More
by cazaresjesus17
Employees Worked With
August 03, 2025
I love this dealership. Has always been there for me even in a couple emergencies I have had in the past. I now live 40 miles away and I still go out of my way to have the Has always been there for me even in a couple emergencies I have had in the past. I now live 40 miles away and I still go out of my way to have them service my car. More
by kozy_golfer
Employees Worked With
Not sure of name. Sorry.
July 31, 2025
Obviously I love West Bend Toyota as I have purchased several vehicles from them. The service department is knowledgeable, efficient, and very friendly. several vehicles from them. The service department is knowledgeable, efficient, and very friendly. More
by PAPATOML1
July 30, 2025
This dealership is easy to work with. The work begins on time and my car was ready to go when promised. The work begins on time and my car was ready to go when promised. More
by ktown_alien
Employees Worked With
July 30, 2025
On time service Good communication Nice clean service department Plenty of help Lots of hustle department Plenty of help Lots of hustle More
by wjasz
Employees Worked With
July 28, 2025
Nice clean environment and knowledgeable people who treat you with respect and honesty throughout any repair you may need you with respect and honesty throughout any repair you may need More
by TNHMABBETT
Employees Worked With
July 27, 2025
Heather was responsive and communicated to us well throughout the process of locating the new car we were looking for throughout the process of locating the new car we were looking for More
by Amymcmullen
July 26, 2025
There was nothing wrong that would explain why my windows wouldn't function. If not for the honesty I could have been charged fraudulently. This dealership has integrity. Thank you! wouldn't function. If not for the honesty I could have been charged fraudulently. This dealership has integrity. Thank you! More
by Diane Z
Employees Worked With
