Russ Darrow Toyota of West Bend

Welcoming, thoughtful staff who try very hard to get to the bottom of the problem! This is where we always go with my vehicle! the bottom of the problem! This is where we always go with my vehicle! More

Tiffany was great. Appreciated the video. Her customer service is top notch. Tiffany is awesome! Appreciated the video. Her customer service is top notch. Tiffany is awesome! More

Great people to work with. They were very helpful and knowledgeable and we'er very happy to have been able to work with everyone to Darrow Toyota! They were very helpful and knowledgeable and we'er very happy to have been able to work with everyone to Darrow Toyota! More

Oil was changed, tires rotated and mannerisms of all employees were pleasant Good job shop/customer service crew!!! employees were pleasant Good job shop/customer service crew!!! More

Noah was extremely helpful and Cole was easy to work with in finance. Very happy with my purchase! in finance. Very happy with my purchase! More

Wonderful, Professional, I've been a customer for 10 years because this dealership represents the best in quality and customer satisfaction years because this dealership represents the best in quality and customer satisfaction More

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as there's no supervision, guiding them on how to act professional in front of customers. I've expressed this to other employees supposedly those over those individualsa couple of times but not seen any changes in the multiple times i've been there. Roughhousing and playing on their phones.It doesn't make me want them working on my car. As well as climbing into my car, all greasy with nothing to protect my seats. More

I came in without an appointment and they took care of me. We just moved here from Texas and are glad for the good service. me. We just moved here from Texas and are glad for the good service. More

The people at this dealership were very friendly ,knowledgeable and very accommodating. I will go back there. ,knowledgeable and very accommodating. I will go back there. More

I'm a loyal customer. My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug My wife and I have bought a 2019 Rav 4 hybrid and a 2020 Corolla within the last few years. On the first oil change with the Rav 4 the oil drain plug was left hand tight or loose and leaked all over my driveway. I reported that to you. I fixed it myself. When I would ask for my tires to be crossed on the rotation when the backs go to the front, they almost never listen. I gave up asking. What's the point of a straight front to back tire rotation? There is no point. Now, most recently I called you guys about a recall and scheduled an appointment to fix it and nobody bothered to order the part. I got a 1.5 hr oil change and another appointment to come back and fix the recall that I already tried to fix. Will there be another missing part on my next appointment? More