Russ Darrow Toyota of West Bend - Service Center

Nice clean environment and knowledgeable people who treat you with respect and honesty throughout any repair you may need you with respect and honesty throughout any repair you may need More

There was nothing wrong that would explain why my windows wouldn't function. If not for the honesty I could have been charged fraudulently. This dealership has integrity. Thank you! wouldn't function. If not for the honesty I could have been charged fraudulently. This dealership has integrity. Thank you! More

I was pleased with three outcome . They found the culprit...a nail and fixed it at no charge. Very satisfied. They found the culprit...a nail and fixed it at no charge. Very satisfied. More

Jeremy was both polite and knowledgeable about the issues that brought me in to the shop. issues that brought me in to the shop. More

Never had any problems with them. Always very courteous. They keep me updated on the progress of my vehicle. Always very courteous. They keep me updated on the progress of my vehicle. More

Oil changes and tire rotations take way too long! ! They are now charging a percentage if you use a credit card. Nothing says cheap company like that type of customer experience. I’m never going ba ! They are now charging a percentage if you use a credit card. Nothing says cheap company like that type of customer experience. I’m never going back after my free oil changes are done. More

Felt like I being ripped off. For $100 in parts I was quoted 5 thousand dollars. And when I wanted to trade it in they said it was worth 12 thousand and minus the repairs would gi For $100 in parts I was quoted 5 thousand dollars. And when I wanted to trade it in they said it was worth 12 thousand and minus the repairs would give me 7 thousand. I went to Kunes GMC and they sold me a new truck and gave me 17 thousand dollars off in incentives plus 14 thousand dollars trade in on the Rav4 plus a 10 year 100,000 mile warranty compared to Toyota's 5/60,000 warranty. I've been driving Toyota's for 20 years but this dealership really has changed my mind on Toyota's. More

Have 4 new tires and they work like a dream. I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was c I worked with Jeremiah and my experience was great. All charged when Jeremiah said that Rob was the guy who knew how to work Sunbit and then I was charged $646.41 ($390 to Sunbit and $256.47 to Russ) to find out that Sunbit charged us $390. on top of you bill. So I called the next day and spoke to Rob who knew Sunbit so well said oh I didn’t know they did that. He didn’t even apologize once for this causing us to be without the cash we need in our account, as of today it is still pending. IF I COULD HAVE GIVEN A 0 for my experience I WOULD HAVE! More

I bought my first Rav4 from Russ Darrow and had a great experience with the sales AND service staff. I now bought my first 4Runner here and again...great experience! Consistently reliable!! 5 stars! experience with the sales AND service staff. I now bought my first 4Runner here and again...great experience! Consistently reliable!! 5 stars! More