Russ Darrow Toyota of West Bend - Service Center

Did the the job way cheaper then I was quoted in the Milwaukee area , at the dealership where i purchased it. I will return! Milwaukee area , at the dealership where i purchased it. I will return! More

Friendly. That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is That said, I have about 11,000 miles on my vehicle and almost 10% of those are from going back-and-forth to the dealership from where I live. It is a 90 mile round-trip for me to get to the dealership. My $70,000 vehicle has been there eight times I believe. The last time I brought it there for my 10,000 mile service there was a bad rattle in the back door. They fixed the rattle, however, a week later, when a passenger was sitting in the back, they noted that all the electronic switches were not working. I made an appointment and figured that all they had to do was plug something back in (which was the case). Again, 90 mile round-trip. I friendly asked them, that hey since it was your screwup and I’ve had to take time off of work, travel 90 miles, and waste a half a tank of gas, could you maybe consider putting some gas in or at least giving me a free car wash. The service rep said he’d see what he could do. Much to my chagrin, when I went out to get my vehicle after it was done, neither had happened. I didn’t have time to argue because I had to get back to work, but you would think a simple car wash to keep somebody happy shouldn’t be out of the question when you’ve dropped almost 80 grand there (vehicle price plus all the extra crap they sell you on). So, my opinion of the dealership has continually declined. I was happy at first despite all the issues I’ve had with the vehicle, but again, it seems like the service is getting worse and worse. Perhaps, they are getting sick of dealing with me. That said, I’ve always been pleasant despite my frustrations. More

Great fast service! Transparent in what vehicle needs. Good communication and keeps you updated on progress. Transparent in what vehicle needs. Good communication and keeps you updated on progress. More

This service was for a battery recall; appt, replacement & service was great & only took bout half an hour & service was great & only took bout half an hour More

All good Timely service and courteous staff. All service work and vehicle inspection was fully explained. All service work and vehicle inspection was fully explained. More

Great friendly service. Fast and complete in a short time. Great check in with explanation of timing Fast and complete in a short time. Great check in with explanation of timing More

Very nice! Did a very good job. Just wish the car would got washed by them. Did a very good job. Just wish the car would got washed by them. More

Better than most. Haven't had any bad experiences, they're pretty busy though. It's fine Haven't had any bad experiences, they're pretty busy though. It's fine More

They promptly scheduled our appointment. They did the work we asked for without trying to sell us anything that was unnecessary. The work was completed in a timely fashion and at a reasona They did the work we asked for without trying to sell us anything that was unnecessary. The work was completed in a timely fashion and at a reasonable cost. More

Very courteous! Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. Did all they could to help me. Rob called every time there was a change in my situation when dealing with insurance and the work on the vehicle. More