Russ Milne Ford

Incomplete information given on repair delays in getting the vehicle returned led to increased costs for car rentals the vehicle returned led to increased costs for car rentals More

After several really poor experiences with the service department and swore I would never go to them again. Well, I was stuck in a position that required I use their service department for a simple key pr department and swore I would never go to them again. Well, I was stuck in a position that required I use their service department for a simple key programming. I made an appointment and arrived exactly on time. I was told it would take two hours. After four hours of not hearing fro them I called only to be informed that it had yet to go into the shop. I don't think they have the first inclination of customer service and the process of making a appointment. The service manager must know that this dealer's service department gets terrible ratings, yet he seemingly does nothing to improve it. This will be the last time I ever use their service department. More

Made a week out detailed SCHEDULED appointment explaining needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers needs of oil change and SENSOR FAULT to be fixed and noted I will wait in lobby. Once there, "Ford service member" says the "APPOINTMENT" only covers "TALKING" to service rep about the sensor BUT not fixing it! What is the point of a week notice scheduled appointment detailed "Sensor Fault" just to "TALK" and NOT FIX. Waste of time, still have sensor fault! I recommend Suburban Ford or Crest Ford, an appointment there gets your issues resolved. This place acts like no one else but themselves have busy lives, forget about the day off from my work, its all about them. More

leased a new vehicle May 2024 with infestation of ANTS, when I contacted Russ Milne hall rd, the dealership directly, I was screamed at by Mr. Kramer"you're not going to___ from an ant bite", 2nd time I wa when I contacted Russ Milne hall rd, the dealership directly, I was screamed at by Mr. Kramer"you're not going to___ from an ant bite", 2nd time I was told to vacuum them out myself, when I got the car 3 days later than promised, the reading of the miles was 491 miles more what I initially had- 3rd time I contacted Mr. Batko angrily claimed "we did not touch your miles. In communication with corporate said it has to be cancel at Russ Milne hall rd- all they had to do was swap it out with a different vehicle and it cost $0 to do. But Russ Milne Hall rd refuse to help a customer. I have videos. More

I know the Ford Transits are in high demand and Ford Motor Co. isn’t offering any incentives/rebates. Russ Milne does not openly disclosed they are selling particular vehicles above MSRP. It is not r Motor Co. isn’t offering any incentives/rebates. Russ Milne does not openly disclosed they are selling particular vehicles above MSRP. It is not reflected on their website, nor is there any dealer addendums sticker displayed next to the Maroney sticker. Salesperson Mike Tawil was my point of contact at Russ Milne. I reached out to them regarding a purchase of a particular Transit. Communication was in the form of text messages. Mike sent me information regarding an 2023 Transit along with the Vehicle's invoice, photo and video of said vehicle. Like what I seen on the invoice and decided to visit the dealership the next day. Upon my arrival I informed Mike that I only need to look at it, no test drive due to my experience purchasing these over the years for our company fleet. While viewing the vehicle did Mike surprised me by telling me that “The dealership is selling this for $3000 above MSRP.” I replied “I’m not paying above MSRP”. We both went inside, sat down, and I gave him an offer for cash purchase at the MSRP place and a trade-in. Mike did the standard let me go talk to my managers came back and said no thank you they are not selling it below the $3000 markup. At that point, I reminded Mike that he knew me from his previous dealership and he knows that I purchased on average 3 to 4 cars each year, always cash, always MSRP and a repeated customer. The only reason why I went somewhere else was due to their customer service level greatly dropped. I told Mike I was looking for a new dealer to do business with and I told him that my offer will stay at MSRP cash plus a trade-in and left. About an hour later, Mike called me back stating that the dealership was willing to sell it to me for $2000 above MSRP plus my trade. I declined the offer went to another dealership 45 minutes farther north the next day. Purchased a very similar vehicle but a 2024 paid MSRP plus my trade-in and it was cash. This dealership and salesman lost the opportunity of having a fleet customer. More