Russell & Smith Ford

As our old cars had reached the falling apart stage we had to buy 2 new cars recently. We went for the hybrids. I work in the oil and gas industry and know full well that with China selling more new had to buy 2 new cars recently. We went for the hybrids. I work in the oil and gas industry and know full well that with China selling more new cars last year than the US that there will be tremendous stress on worldwide demand for petroleum. Prices are relatively cheap right now with the global slowdown but man I wanted a fuel efficient car. Plus it helps with abatement of anthropogenic global warming. Carlos was very knowledgeable about hybrids, shares our concern for the environment. This is why I wanted to deal with him the second time. He got sick the second time we bought a car but his team helped him with the particulars of our deal during his absence. We have had the Escape hybrid now for a little over 7 months and we have been getting 35.2 mpg during the winter driving for 2400 miles around the city. I really like that car. Without naming brand names every time I see this very little car in the school parking lot I find it funny that we are getting better mileage in an SUV rather than that particular 2 seater! My only complaint is that since Ford is pretty much able to sell all the hybrids they make they should make more of them. I wanted the intermediate option package for our new Fusion, for example, with the excellent safety equipment, but had to get the leather seats (yuk... how enviro-unfriendly) and navigation system we didn't really want. More

People buy cars because of people not dealerships or brands. Carlos Duca maybe this dealership best asset. I'm a very difficult customer and he patiently anwered all my questions, handled all situations brands. Carlos Duca maybe this dealership best asset. I'm a very difficult customer and he patiently anwered all my questions, handled all situations professionally and made sure he completed the deal. Hope this dealership doesn't do anything stupid and lose him. More

Great people,Great service,very patient,Price not bad very reasonable they took their time with me so I could get them the information they needed to find me a car and a lender that would work for and very reasonable they took their time with me so I could get them the information they needed to find me a car and a lender that would work for and with my mom and I. All & All a ever good experience,I wish to thank them,they made a family very happy. Thank you Kirby More

My experience at Russell & Smith Ford was great. Travis, the salesman, treated me like a person, not a sale. He's very knowledgeable about cars and answered all my questions, even showed me some things abou the salesman, treated me like a person, not a sale. He's very knowledgeable about cars and answered all my questions, even showed me some things about the car I didn't think to ask about. And I received absolutely no pressure to buy. By far it was the best dealer I visited. And the car I bought is great, too. More

I set an appt w/Carlos Duca to test drive a used infiniti ex35, he was prompt, courteous and I ended up buying the car that evening. No hassle pricing, extremely satisfied w/his service and the way he treat ex35, he was prompt, courteous and I ended up buying the car that evening. No hassle pricing, extremely satisfied w/his service and the way he treated me. I was done in about 2 hrs from test drive to having the keys in my hands. I had my own financing ready and they were able to process all the paperwork in about 30 mins. The easiest car buying experience ever!! Carlos followed up with me to get the license plates mailed to me as soon as they arrived at his dealership. I would definitely recommend Russell & Smith Ford and Carlos Duca (internet sales) for anyone looking for a great price, prompt and courteous service. More

Service was great during and after the purchase. They were very honest during the negotiation and actually I got very good deal. Very customer oriented at every single point of the purchase. I highly rec were very honest during the negotiation and actually I got very good deal. Very customer oriented at every single point of the purchase. I highly recommend this dealership. More

Hi I had very nice experience buying my New Ford Focus Hi I had very nice experience buying my New Ford Focus 2010 SEL at this dealership. They gave me first quote itself on internet with good rebate and Hi I had very nice experience buying my New Ford Focus 2010 SEL at this dealership. They gave me first quote itself on internet with good rebate and later I got MD Anderson discount also. Financing was easy and short, though it took sometime fixing APR as I was initially given with high APR but later after negotiations it came down and final price was as I wanted. Scott and Hester gave very nice experience at dealership without bad arguments or any other negative connotations. I would suggest everyone this dealer if you are looking for cars similar to me. Regards Rajesha More

Hunter made the car buying experience wonderful. I did an internet sale and had my car the next day. He worked really hard to find the car I wanted and showed me all the features, etc. of the car. He ke an internet sale and had my car the next day. He worked really hard to find the car I wanted and showed me all the features, etc. of the car. He kept me well informed of the status of the process when I was in the dealership or at home. I was quite pleased with the experience. John in Finance did a great job helping me with financing options, etc. I was able to sign my paperwork and complete the process in less than 20 minutes. There was another gentleman that set up my Bluetooth phone and showed me other features of the navigation system. All in all, I felt like I was their only customer....special service for sure. More

Scott Pierce did a great job from start to finish. He was responsive to our internet inquiry and straightforward on pricing and what to expect. Financing was pretty much seamless and easy to follow. Th was responsive to our internet inquiry and straightforward on pricing and what to expect. Financing was pretty much seamless and easy to follow. The extended warranty pricing was fair as was the gap insurance explanation. Overall, a great experience! More

We had a great experience at Russel Smith Ford. This was the second car we were buying this year and did not want to be pressured and Morgan was great at giving us space and time to make our decision. That the second car we were buying this year and did not want to be pressured and Morgan was great at giving us space and time to make our decision. That is why we went back to him when we decided to purchase a Focus. I would strongly recommend this dealership and Morgan to anyone looking for a car. More