Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Safford Brown Kia Manassas - Service Center

Manassas, VA

4.6
735 Reviews

735 Reviews of Safford Brown Kia Manassas - Service Center

Sort by
October 28, 2023

Very busy location but attentive and kind staff. Would like to see the service department expand! It wasn't clear they offered free Lyft service when I dropped off the vehicle, but it was offered More

by WINNDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Safford Brown Kia Manassas responded

Thank you for sharing your experience. Your feedback will be reviewed with our team. Please do not hesitate to reach out to us to discuss your experience further. Sincerely, The Team at Safford Brown Kia Manassas

October 28, 2023

Amazing service department- quick service, paid a fair price and my car was ready when they said! More

by BCAPEZIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, The Team at Safford Brown Kia Manassas

October 27, 2023

Courtesy, fast, efficient, quality service and repairs. Will bring my Kia back for future service. More

by WILL2S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Safford Brown Kia Manassas responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Team at Safford Brown Kia Manassas

October 27, 2023

They do not take responsibility for their mistakes, do not get an oil change there. More

by nphillips1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Woods
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Safford Brown Kia Manassas responded

Hello Naomi, thank you for your feedback. We understand how frustrating this situation can be, but please know we are always committed to honest service and quality customer care. When we have one of our customer’s vehicles in our service center, we like to ensure they receive the utmost attention to detail, which lead to us discovering the drip pan. We always want our customers to be aware of any potential issues with their vehicles so that they can continue to drive safely and efficiently. If you are open to discussing this situation in greater detail, please reach out to us directly so we can come to an understanding and hopefully get that drip pan adjusted for you. We look forward to speaking with you. Sincerely, The Team at Safford Brown Kia Manassas

Oct 30, 2023 -

nphillips1956 responded

I car was there for recall, they called me and said my oil plug was leaking, so I had them do an oil change and replace the plug. I went to have another oil change and I had oil all over the undercarriage, so I took it back and they said my oil pan was cracked and guess where the crack was, yes by the oil plug. I believe that they tightened the plug too tight, because it was not like that when they changed the oil plug.

October 26, 2023

This dealership is always clean and filled with friendly acknowledgements and professional greetings. Whether I'm just dropping the Forte for service or waiting for it to be completed, Ive always been promp More

by sphmitchell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Julio Montenegro
Report | Print
Oct 31, 2023 -

Safford Brown Kia Manassas responded

Thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. We look forward to working with you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 26, 2023

Michele is the only reason I continue coming to this service center. She’s the best!!!! She is very understanding and professional. I love her! More

by Chelsea Harty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 31, 2023 -

Safford Brown Kia Manassas responded

Chelsea, thank you for the awesome feedback! You're right, Mchele is an excellent service adviser and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

October 25, 2023

Excellent customer service. Michelle ensured that all work was done as specified and on time. More

by lylevestermark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 30, 2023 -

Safford Brown Kia Manassas responded

Thanks for your outstanding review, Mark! We're very happy to hear that Michelle was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Team at Safford Brown Kia Manassas

October 24, 2023

Always had a great experience. Jonathan explains everything to me so I understand and has the wait time down to an exact science. More

by obx4linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Safford Brown Kia Manassas responded

Linda, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jonathan does for Safford Brown Kia Manassas and our customers. Hope to see you again soon! Sincerely, The Team at Safford Brown Kia Manassas

October 19, 2023

Julio was very helpful and professional. He explained what the problem was and made sure it was fixed correctly. More

by SPHEMMINGSON
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julio
Report | Print
Oct 24, 2023 -

Safford Brown Kia Manassas responded

Hello and thank you for your kind words. We are very happy to hear that Julio was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, The Team at Safford Brown Kia Manassas

October 19, 2023

Michelle is the best as all the associates are. She knows all the correct contacts and answers all my questions. She helps me every time. More

by ROBYNPTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Sasso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2023 -

Safford Brown Kia Manassas responded

Robyn, thank you for the awesome feedback! Michelle is an excellent member of our service team and we appreciate all she does for us! We're very happy to hear that she has been there to provide you with great service. Sincerely, The Team at Safford Brown Kia Manassas

1
...
16
17
18
...
74