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Safford Brown Kia Manassas - Service Center
Manassas, VA
735 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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735 Reviews of Safford Brown Kia Manassas - Service Center
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October 14, 2023
The wait was really long. I understand that they were short handed but it still took almost 5 hours. I understand that they were short handed but it still took almost 5 hours. More
by knc2166
Verified Customer
October 14, 2023
Great experience, and I will highly recommend the group. Michelle was very attentive to my needs. Michelle was very attentive to my needs. More
by euharris39
October 14, 2023
Michelle was excellent. However, Service Dept. took over 3 hours to do simple work; oil change, tire rotation, & recall. Should not have taken that long. However, Service Dept. took over 3 hours to do simple work; oil change, tire rotation, & recall. Should not have taken that long. More
by KNEPPDL
October 13, 2023
They always park our car at the front when finished. They hid our car from us this time. Had three different people drive it. Never will I go back. Must be under new management. They hid our car from us this time. Had three different people drive it. Never will I go back. Must be under new management. More
by GRIMMSR
Employees Worked With
Do not wish to name names
October 13, 2023
Provided me Transportation back home. Customer service and mechanics were very Professional and Friendly. Thanks Customer service and mechanics were very Professional and Friendly. Thanks More
by LTUTT1017
October 11, 2023
Julio was friendly and knowledgeable. It is always a great experience when getting my car serviced! It is always a great experience when getting my car serviced! More
by drewhelbert
October 11, 2023
Purchased a brand new car that I was told I could get it that day but I didn’t get it till next day… they even asked me to come next day to pick it up like if I have the time to waste, remind you I waited 5 that day but I didn’t get it till next day… they even asked me to come next day to pick it up like if I have the time to waste, remind you I waited 5hrs waiting for sales rep to get my info on the system, because she never finished computer class …. at the end I was told to come next day to pick it up…I refused and after going back and forth they finally agree to deliver the car to me…however, next day the sales rep delivered the car driving it to my home…not even towed and without insurance…and gave me only 1 key … also there was a scratch in the passenger door handle. I have the pic and told her to take a pic as well after she tried to clean it many time without luck , she said a polish will help. Now I’m probably gonna be asked to go back to the dealer, which is 1 hr away , just to get my key because this dealer it’s just too tired to help. Remind you this dealer gave 0 discount on the msrp and was told I should b grateful to them because they removed their xx shinning coat and strip that was like $5k . More
by Jpros712
Employees Worked With
Cornelius
October 11, 2023
Pleasant, polite, honest, reasonably priced, efficient, no pushy sales pitch. I am a returning customer. no pushy sales pitch. I am a returning customer. More
by norristo
Employees Worked With
October 07, 2023
Michele was so helpful and kind! Can’t thank her enough for all she did for us! Can’t thank her enough for all she did for us! More
by The Cornwell’s
Employees Worked With
October 07, 2023
Ordered the parts to fix my SUV rapidly, and I was able to pick my car up the next day. 10/10 to pick my car up the next day. 10/10 More
by WILLIAMGERHARD42
