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Safford Brown Nissan Sterling

Sterling, VA

Overview
Reviews
4.5
344 Reviews
Call Dealership (703) 948-1100

45155 Towlern Place

Sterling, VA

20166

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Safford Brown warranty

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Showing 344 reviews

November 12, 2025

The service was inattentive. No experienced service reps were present. The young lady tried her best. More

by WILLIAMSULLIVAN076
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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November 10, 2025

Excellent customer service would highly recommend to family and friends for both sales and service. More

by JEFFCALCATERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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November 07, 2025

Friendly. Efficient. But didn't clean roof of car Did explain well service needed Appreciated service More

by CHERRY3.1417
Recommend Dealer
Yes
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Nov 07, 2025 -

Safford Brown Nissan Sterling responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Safford Brown Nissan Sterling!

November 05, 2025

On time courteous and professional and friendly Efficient work completed with no hassles and car was washed and vacuumed for me. More

by KACMCDANIEL
Recommend Dealer
Yes
Employees Worked With
Joanna
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Nov 05, 2025 -

Safford Brown Nissan Sterling responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 05, 2025

Have been using Safford Brown Nissan (formerly Brown’s Sterling Nissan) and now it has recently been converted to Safford Brown Mazda for close to ten years. Dealer personnel and service techs all know t More

by clara44388
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not work with any of the departments listed above.
Report | Print
Nov 05, 2025 -

Safford Brown Nissan Sterling responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Safford Brown Nissan Sterling.

November 04, 2025

Sales person fine, it's the finance office. Rude and high sales pressure. Once found out he wouldn't be providing the financing... turned into a bad person. More

by SKBELZER
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Craig Bandy, Ehab Kandil, Carla Araya
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Nov 07, 2025 -

Safford Brown Nissan Sterling responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out.

November 04, 2025

After being a customer of the Dulles service dealership for 17years I showed up one day to find it had become a Mazda dealership. I wasn't informed when I made the appointment nor given a heads up when I h More

by SECORNISH
Recommend Dealer
No
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Nov 08, 2025 -

Safford Brown Nissan Sterling responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 03, 2025

Nice and friendly. Sorry. But these are the most important and I am happy to be there. More

by INTERUCK1Y
Recommend Dealer
Yes
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Nov 03, 2025 -

Safford Brown Nissan Sterling responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Safford Brown Nissan Sterling.

November 03, 2025

Great service as usual, delivering outstanding customer support, and quick turn around every time I visit this location. Thank you and keep up the good work! More

by Kosta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who was at the front of service dept. that day
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Nov 03, 2025 -

Safford Brown Nissan Sterling responded

Thanks for sharing your thoughts about your experience with Safford Brown Nissan Sterling. We appreciate your business and hope to see you again soon!

November 02, 2025

Easy. Very good. Polite. Precise. Very...very...very...very...very...very...very... POSITIVE. AWESOME INCREDIBLE ENJOYABLE LIKED IT VERY MUCH. ENOUGH. More

by ALEXARUBIN
Recommend Dealer
Yes
Employees Worked With
Joanna and Asbel
Report | Print
Nov 02, 2025 -

Safford Brown Nissan Sterling responded

Thanks for sharing about your experience with Safford Brown Nissan Sterling. We appreciate your business and hope to see you again soon!

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