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Brown's Manassas Subaru - Service Center

Manassas, VA

4.7
42 Reviews

42 Reviews of Brown's Manassas Subaru - Service Center

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April 26, 2025

I was totally dismayed that Stafford Brown now charges a surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outbac More

by MDRMDRMDR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

Hello MDRMDRMDR, We are very sorry to hear that you are unhappy with the new surcharge for credit card payments now. Your feedback is very important to us and will be given to our management team to review for improvements to better assist our clients.

April 25, 2025

This dealership service center is a very customer focused group of people. The service was efficient & pleasant. Jack Macloud was exceptional. More

by spngnbrgs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Macloud
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

We are delighted to hear that spngnbrgs! Your feedback is very important to us. Please let us know if there is anything else that we can help you with in the future!

April 13, 2025

I have been buying cars and related maintenance service at Safford Browns for over 10 years. They have an excellent service department with knowledgeable service advisors. More

by Mikey’s Legacy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meredith Eden
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

We are delighted to hear that you are such a loyal customer to Safford Brown! We will be sure to pass along your very kind words. If there is ever anything else that we can assist you with in the future, please do not hesitate to reach out!

March 17, 2025

We are happy owners of a 2019 Forester. We have been extremely happy working with Meredith Eden for many of the services. She is so nice and knowledgeable. She answers all our questions More

by metdh5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meredith Eden
Apr 28, 2025 -

Safford Brown Subaru Manassas responded

Thank you for taking the time to share such great feedback with us regarding your experience at our dealership. Please let us know if there is anything else that we can help you with :)

February 12, 2025

Safford Brown Subaru Manassas has the most reliable, friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weeken More

by CHorak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meredith Eden
Feb 17, 2025 -

Safford Brown Subaru Manassas responded

Hello CHorak, Thank you for taking the time to write such a thoughtful review of your experience with our team. We are delighted to hear that you are happy with the service that you received. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again!

August 21, 2024

USB DRIVE WAS LEFT INSERTED IN MY ASCENT. AFTER SERVICE NOW I AM HAVING PROBLEMS WITH VEHICLE STARTING More

by garyltalbot
Workmanship
Recommend Dealer
No
Employees Worked With
dont know
Aug 28, 2024 -

Safford Brown Subaru Manassas responded

We're sorry to hear about this, Gary! Please reach out to our General Manager, Drew Huttner at (703) 361-5866.

May 07, 2024

Recently, we were returning from a long roadtrip and the oil light lit up in our Outback. We were still about 60 miles from home and were anxious about pushing through to the end to go to our local dealers More

by outwest713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shay Phillips
May 29, 2024 -

Safford Brown Subaru Manassas responded

We are thrilled to hear that you are happy with the service that you received from our team here at Safford Brown Subaru Manasas. If there is ever anything else that we can assist you with, please always feel free to let us know. Thanks again!

May 02, 2024

I have been very pleased with the service at this dealership.Very knowledge and helpful. More

by Richard Blome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor who helped me, Vince Fath
May 29, 2024 -

Safford Brown Subaru Manassas responded

We're happy to hear that, thank you!

May 02, 2024

We received an email telling us we needed a software update for our Starlink subscription. We called Meredith, our favorite service writer and she scheduled us for the same morning, but with the caveat More

by Stormin Norman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hiver, the 4 legged greeter, was wonderful!, Meredith Eden
May 29, 2024 -

Safford Brown Subaru Manassas responded

We appreciate you, Stormin Norman!!!

May 21, 2021

I have bought four cars from Browns' and always received a fair deal. The service department is excellent. During my most recent service visit, Browns' made the repair (refastening a loose exhaust heat shi More

by AP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trish Montgomery, Vince Fath
May 21, 2021 -

Safford Brown Subaru Manassas responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing Brown's Manassas Subaru for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Patrick Hall President / General Manager Brown's Manassas Subaru - 703.361.5866; main 571.358.3601; direct Manassassubaru.com

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