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Brown's Manassas Subaru - Service Center

Manassas, VA

4.9
94 Reviews

94 Reviews of Brown's Manassas Subaru - Service Center

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May 07, 2025

Great service, completed as promised, service advisor (Meredith) was awesome as usual. Will continue to service my vehicles here. More

by M.YEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meredith Eden
May 07, 2025

They are efficient, friendly and ON TIME. Always a pleasure to visit! I appreciate everyone there! Thank you. Kathy Miller More

by millakath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025

Service advisors were friendly and provided great service. They were knowledgeable and look the time to understand the issues. More

by nliggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson in service
May 05, 2025

The service department paid the most careful attention to an ongoing problem with what seemed to be the malfunctioning of one indicator light in the electronic system. That one light could have been ignored More

by BLACKR1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grayson
May 05, 2025 -

Safford Brown Subaru Manassas responded

Thank you for taking the time to share your experience with us. We are glad to hear that Grayson and the rest of our team listened to your concerns made sure to fix the issue your vehicle was having. If there is anything else that we can help you with, please do not hesitate to reach out.

May 05, 2025

Great first-time service experience. Christopher did a great job making me feel welcome and taking care of all my car needs with great customer service. CV joints were making a lot of no More

by matt_leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Safford Brown Subaru Manassas responded

We're thrilled to hear that Christopher did such a great job in making you feel welcome and taking care of your vehicle needs. Even better that it was covered under your warranty! Let us know if there is anything else we can help you with!

May 04, 2025

The staff is always professional and Meredith Eden always takes care of our service needs. She is honest about the work needed and lets us know what is needed immediately or down the road. Always a pleasur More

by dwaghray0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meredith Eden
May 05, 2025 -

Safford Brown Subaru Manassas responded

We're so happy to hear that Meredith and the rest of our staff has been such a pleasure and able to assist you with your service needs. We look forward to seeing you next time :)

May 03, 2025

Great first time service experience. Christopher did a great job in making me feel welcome and took care of all mycar needs with great customer service. One thing I must -oint as neg More

by emailhisham
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Safford Brown Subaru Manassas responded

Thank you for taking the time to share your feedback with us. This information is very important to us and has been given to our management team to review for improvements to our process to better assist our clients moving forward. Please let us know if there is anything that we can assist you with in the future.

May 03, 2025

Did a good job of reviewing all parts of the car and providing the information for planning repairs. More

by ALLISON15011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meredith
May 05, 2025 -

Safford Brown Subaru Manassas responded

We're so happy to hear that, Allison! Thanks for the 5 star rating and kind words :)

May 03, 2025

Very polite and professional. This was the level of service that should be expected from all other employees at the dealership. More

by Mtpacifico
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
May 05, 2025 -

Safford Brown Subaru Manassas responded

Thank you for sharing your feedback with us, Mtpacifico. We appreciate you taking the time to share your feedback with us. Your kind words were a pleasure to see and will be forwarded to our team. If there is ever anything else that we can assist you with in the future, please do not hesitate to let us know. Thanks again :)

May 03, 2025

As usual Safford Brown did not disappoint. They got my car in and out in a good time. I was happy to see my car nicely washed, saving me money and trip to the car wash. The waiting area, quiet More

by yusuf.enum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie was amazing!
May 05, 2025 -

Safford Brown Subaru Manassas responded

That's so great to hear, Yusuf! We appreciate your kind words and recommendation. Let us know the next time we can help!

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