Brown's Manassas Subaru - Service Center

Everything was fine. Got my state inspection done in about 45 minutes. And getting my car washed was nice! Got my state inspection done in about 45 minutes. And getting my car washed was nice! More

Check in was efficient. Techs identified problem quickly. Service rep explained options clearly. Happy with experience. Techs identified problem quickly. Service rep explained options clearly. Happy with experience. More

It’s easy to schedule and they greet you when you arrive. The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches The use of their texting update system makes little sense when you know I’m in the waiting room, but it’s a nice place with great hospitality touches while you’re waiting. You’re going to come talk to me and very nicely review your findings anyway. Love their work. The fact the wash and vacuum the car thoroughly is the cherry on the top. I’ll never go anywhere else. More

Everything about Safford Brown Subaru in Manassas is excellent. Every person I dealt with was knowledgeable, courteous, and conducted themselves with utmost professionalism. excellent. Every person I dealt with was knowledgeable, courteous, and conducted themselves with utmost professionalism. More

Excellent service. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. I waited just over an hour for my car in a clean, comfortable well-appointed waiting room. More

My service agent was very good in explaining what needed to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. to be done and why. The work was completed on time and was well done. The loaner car was very pleasant to drive and served me well. More

I was totally dismayed that Stafford Brown now charges a surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outbac surcharge on credit card payments. SB is not shy on it’s pricing. The surcharge is an insult to customers and will make me rethink taking my Outback elsewhere for service. Since I purchased the car four years ago, it has only been serviced by SF. More

All the employees meet our expectations had great skills and treated us with kindness , respect and professionalism . and treated us with kindness , respect and professionalism . More

The service agent was professional and kept me informed of the status of my repairs. I have used this dealer for all of my service needs for 10 years, and found all of the staff to be knowledgeable and co of the status of my repairs. I have used this dealer for all of my service needs for 10 years, and found all of the staff to be knowledgeable and courteous. More

This dealership service center is a very customer focused group of people. The service was efficient & pleasant. Jack Macloud was exceptional. group of people. The service was efficient & pleasant. Jack Macloud was exceptional. More