Safford Brown Toyota Glen Burnie

Went there twice for maintenance. Had a terrible experience each time. Service department tries to gaslight you. Doesn't actually perform a diagnostic and then wants to charge you 211 Had a terrible experience each time. Service department tries to gaslight you. Doesn't actually perform a diagnostic and then wants to charge you 211 dollars for doing nothing. More

Dont buy a car from them. They will waste your time and ruin your credit. Total lack of transparency. Will run and run your credit. I went in on a saturday. Got there aroun They will waste your time and ruin your credit. Total lack of transparency. Will run and run your credit. I went in on a saturday. Got there around 4pm. Clarence got up immediately to help. He was super friendly and made sure we were happy. Did the test drive liked the car. Thats all the good I have to say. Sat down to file financing paperwork. 3 hours later still asking for more and more. Did all that was ask and finally had a deal. Got in the finance office with carol and did all the paperwork. Got to the very end of all the paperwork to be told that the bank closed for the night. I think that was a lie. Its now 730 and was told that we have to come back for the finalized sales contract. We signed all the documents. I MEAN ALL. We come back today monday the 14th and was told to sit down. A hour into sitting down no answer to what was going on to why we are still there. My phone goes off and my credit karma account and experian is sending more notices saying my inquiries. Nooone would give me a straight answer. I decide to walk over to the finance area ask whats going on we had a deal saturday. Answer given was the numbers are not making since. This is now 2 hours on monday. John the sales manager was no help. Lack of transparency. And shady business. WILL WASTE YOUR TIME. WILL MESS YOUR CREDIT UP. More

I brought my car in for service today. They replaced the cabin and engine air filters without my authorization. I explained to Ray that I had replaced them recently and asked him to put th They replaced the cabin and engine air filters without my authorization. I explained to Ray that I had replaced them recently and asked him to put the old ones back in, but he couldn't find them. He asked me whether I needed to pay for them or if he had to take them out and leave my car without them. I also showed Ray the proof of email that I only need to get maintenance done. I ended up paying for additional services that were not necessary. Don't go there. More

Service is the worst. Brought my car in for warranty work. They have to press a new volume knob onto the radio. 2 hours in and they still haven't taken it back. Compla Brought my car in for warranty work. They have to press a new volume knob onto the radio. 2 hours in and they still haven't taken it back. Complained. Service consultant is at lunch. Don't come here. More

Never go again. I buy car with my wife and had most awful experience with my wife. They force and make us buy extended warranty. Even after i explain to the lady Lin I buy car with my wife and had most awful experience with my wife. They force and make us buy extended warranty. Even after i explain to the lady Linda that I do not think we need it. She said our rate will be less if we buy it. Still somehow we ended up getting it. Why does rate become less if we buy warranty? Makes no sense to either of us. Maybe Toyota can help if we call them. Don’t buy here, they definitely lied to us. More

Heath Defranks and John Young were EXCELLENT to work with. Very straight forward and communicative. The buying process could not have been any easier. Loving my new 1958 LC!! with. Very straight forward and communicative. The buying process could not have been any easier. Loving my new 1958 LC!! More