Safford Chrysler Jeep Dodge Ram of Warrenton - Service Center
Warrenton, VA

153 Reviews of Safford Chrysler Jeep Dodge Ram of Warrenton - Service Center
Service Advisor staff extremely friendly (even though short staffed due to holiday weekend). Slightly frustrating it took a long time for LOF, rotate & check-out for noise but understand things happen. N short staffed due to holiday weekend). Slightly frustrating it took a long time for LOF, rotate & check-out for noise but understand things happen. Not service advisors fault. Very knowledgeable, upfront, friendly & accommodating. More
Took my 2019 Jeep in for an oil change and state inspection today. Was told that in order to pass the safety inspection i would have to buy 2 windshield wipers at $30 (per handwritten note from Serv inspection today. Was told that in order to pass the safety inspection i would have to buy 2 windshield wipers at $30 (per handwritten note from Service Tech). When i questioned this, i was told that the wipers were "fringed"... used them this morning on the way to work without any fringing... must have gotten fringed on the way from work to the dealership. Please note, my wipers were about 6 months old. Grudgingly agreed, just to see that the actual charge was $35/wiper. Total cost for oil change, free state inspection and unnecessary wipers with taxes and labor and the kitchen sink $136.66 (mind you i had a $10 off coupon.) Lesson learned today... don't question, don't complain, just take your car somewhere else. Thanks guys... i almost forgot how it goes when a woman get's any work on her car done. Cheers! More
Okay, took my vehicle in for warranty service only to have them tell me they need to order the parts. I made the appointment a month out so they could get the parts. This was their recommendation! After have them tell me they need to order the parts. I made the appointment a month out so they could get the parts. This was their recommendation! After picking up my vehicle and being told one of the warranty parts was completed, they wanted to schedule another appointment. I advised them to call me when they had the part amd THEN we will schedule it. Forward three weeks and I get a call asking if I had my vehicle serviced there. I replied yes. They stated they have parts in for my vehicle (one of which was already supposed to have been installed) and that was all. They were just checking. No offer to make an appointment or any follow up. Caller hung up. Very poor service program More
Clark scheduled my appointment for the next day after the engine light diagnostics. Clark confirmed the parts were in-stock and kept me appraised of the progress. This was another positive experience at St engine light diagnostics. Clark confirmed the parts were in-stock and kept me appraised of the progress. This was another positive experience at Stafford. Keep up the great work/service! More
Not happy that I called and scheduled an appointment over a week in advance to change my oil and rotate tires and it still took 2 1/2 hours. That is unacceptable. a week in advance to change my oil and rotate tires and it still took 2 1/2 hours. That is unacceptable. More