Safford Hyundai Genesis of Springfield - Service Center

They are always personable and professional. Whenever Intake my Hyundai in for the free maintenance that’s included with the purchase of a Hyundai, they’re fast and efficient. The little time I spend wai Intake my Hyundai in for the free maintenance that’s included with the purchase of a Hyundai, they’re fast and efficient. The little time I spend waiting while my car is serviced is spent in a very nice lounge with TVs and free beverages, work stations with plenty of charge ports… the lounge area is fabulous! Of course, they have a free shuttle and offer to take me to the nearby mall if I like. This is a great dealership - from purchase to service they are top notch. So glad I switched from Honda to Hyundai. More

The workers were very courteous. The waiting area was pleasant and very clean. The fix took an hour less thN the estimated time, and I appreciated that. pleasant and very clean. The fix took an hour less thN the estimated time, and I appreciated that. More

Exceptional customer service! The staff was caring and attentive and kept me informed on shuttle ride and repairs to my vehicle. Great service all around! attentive and kept me informed on shuttle ride and repairs to my vehicle. Great service all around! More

There was a conflict with the Genesis website service request info and the local Safford dealership website. The local dealership kept saying i only wanted to use a valet service!!!! My Genesis service request info and the local Safford dealership website. The local dealership kept saying i only wanted to use a valet service!!!! My Genesis services warranty required for my included 15k mile warranty service said a LOANER VEHICLE was to be included. A courtsey loaner vehicle and drop-off which was included with my G80 purchase, was never shown on the local dealership's emails and/or text notifications. It kept stating that I only requested a shuttle valet!!! The Genesis website even asked if I wanted to add anything to my appointment. I did and filled in all the missing and incorrect items for service. None of this made it to the dealetship's confirmation emails or texts. I even went by in advance to the ladies with the dealership's customer service and loaner office, in the dealership, to confirm the accurate list!! The service department still left off things off the completed list or unanswered responses! When they called and said it was done, I went over my list of items agreed items upon on my calls and my dealership visit. They apologized and said they would complete the miscommunicated items. Still did not provide any responses on the final service invoice that I was given upon the return of my vehicle. It took another quick phone call back to the servive agent to get the non-competed responses! More

Professional, friendly, timely customer service was provided by each person that we came in contact with. We were provided with text updates often until our vehicle was repaired. provided by each person that we came in contact with. We were provided with text updates often until our vehicle was repaired. More

Always great service and super professional. Rene attended me immediately and informed me the process and approximate time of completion. Kept me updated regularly until the service was completed. attended me immediately and informed me the process and approximate time of completion. Kept me updated regularly until the service was completed. More

Rene was on top of my situation l He took charge and fixed everything. I feel very comfortable with him because he makes sure things are done right. The whole dealership is about customer service and fixed everything. I feel very comfortable with him because he makes sure things are done right. The whole dealership is about customer service and I like that! I wouldn’t go anywhere else!! More

Abdon is always friendly and knowledgeable. Service is usually quick and professional. I have always taken my car here and because of the good experiences I've had here is why I would buy another Hyundai usually quick and professional. I have always taken my car here and because of the good experiences I've had here is why I would buy another Hyundai or Genesis. More

They are prompt in keeping their appointments. They finish the job well within the allotted time. I appreciate people that appreciates my time. Staff is very professional and courteous. finish the job well within the allotted time. I appreciate people that appreciates my time. Staff is very professional and courteous. More

I have a 2019 Genesis that always draws compliments in from friends and strangers. It has low mileage due to the coronavirus but I still keep up with maintenance service work. I have worked with very know from friends and strangers. It has low mileage due to the coronavirus but I still keep up with maintenance service work. I have worked with very knowledgeable, informative and friendly staff at Safford Hyundai. I am very impressed with Sita who schedules the work and gets answers to my questions. Abdon is tuned into my customer needs and makes certain the work is done to my satisfaction. He is friendly, knowledgeable, and keeps me informed throughout the process. They make the process of servicing my car an enjoyable experience. The actual service work is done behind the scenes, but I know it will be done right. All of this is the reason I have expressed with neighbors, friends and family how much I love my car and my appreciation of Safford Hyundai . Thank you! More