Safford Hyundai Genesis of Springfield - Service Center

Rene Osorio, Service Manager, really went above and beyond. I had a bad experience at another dealership, and my car was exhibiting the effects of it. From thoroughly explaining the problem and solutio beyond. I had a bad experience at another dealership, and my car was exhibiting the effects of it. From thoroughly explaining the problem and solution, coordinating the complimentary shuttle to my residence, having my car serviced before the expected completion date to overall turning a stressful situation into as smooth a process as possible, Mr. Osorio truly delivered. In fact, the whole service team and even the shuttle drivers provided exemplary customer service. I was truly grateful and thankful, I could not express that enough. This is my 2nd encounter with them working on a major issue with my car, and they continue to rise to the occasion. I am so appreciative. Thank you!! -Nicole T. More

I’ve had a number of problems with this dealership. They are abusive and do not care about the safety of their customers. I received a recall notice for the ABS system, so I called to make an appointment. I are abusive and do not care about the safety of their customers. I received a recall notice for the ABS system, so I called to make an appointment. I did so and I specifically asked if they had the part in stock. They said yes. Later, I emailed and asked if the car was safe to drive in the meantime. They refused to answer. I emailed 5 or 6 more times and they refused each time. Eventually, I was told that someone might call me. Still, no one emailed a response, or called. Hyundai has a moral and legal responsibility to answer my question. Otherwise, I, and others, might be endangered by driving the vehicle. When I got to the appointment, I drove into the service bay but no one came out for 15 minutes. Eventually, they took my car and then 10 minutes later I was told that they didn’t have the part. No one called to tell me this. No one emailed. They even took my car into the back. I had to wait another 10 minutes to get it back. Aside from the rudeness and time-wasting, not telling me that they didn’t have the part was dangerous. Because of COVID-19, you should be avoiding unnecessary interactions, not increasing them. These incidents are unprofessional and unacceptable. More

Great team and great service from Rene to Mohammed all went above and beyond to ensure all went and it did. highly recommend this dealership. went above and beyond to ensure all went and it did. highly recommend this dealership. More

Once again, top notch service, friendly employees, and great prices. They always go above and beyond. Even offered me free lunch since I was waiting at the dealership! great prices. They always go above and beyond. Even offered me free lunch since I was waiting at the dealership! More

Very pleased with almost all of the experience at Safford. Work done in a timely manner with good explanation of what was to be done and how long it would take. The only disappointment was on check Safford. Work done in a timely manner with good explanation of what was to be done and how long it would take. The only disappointment was on checking out. The cashier could not tell me where to find my vehicle. She just waved her hand in a general direction when I asked where to find my car. When I did eventually find the car it was blocked by a Safford demo auto. I had to go find someone who could move the blocking vehicle before I could leave. More

Friendly helpful service. Did a great job. Answered all my questions. Provided shuttle when I needed it. Loved that dealer provided a discount to me. my questions. Provided shuttle when I needed it. Loved that dealer provided a discount to me. More

I purchased my car at Safford and have had great service from them and I intend to continue working with them. They are very friendly and their waiting area is great. from them and I intend to continue working with them. They are very friendly and their waiting area is great. More

Abdon, your Service Advisor at Safford Hyundai Genesis of Springfield is awesome 👌!!!... i mean, the guy is ALWAYS helpful and happy to help. Makes you feel at home. I bought my new Genesis here 2016. Sc Springfield is awesome 👌!!!... i mean, the guy is ALWAYS helpful and happy to help. Makes you feel at home. I bought my new Genesis here 2016. Scott, the sales manager is phenomenal and knows my family, always makes time for me and my family and gives us great Discounts. Great place to buy or service your car. Honest, trustworthy and professional! More

I have only interacted with personnel from the Service Department. They have been professional and honest with me. I recommend Abdon to be your service advisor, one of the best advisors in the service dep Department. They have been professional and honest with me. I recommend Abdon to be your service advisor, one of the best advisors in the service department. More

Had my 2017 G80 serviced at Safford of Springfield yesterday, they picked up the car, performed the service and returned it. Richard, the service advisor called me twice to give me status updates an yesterday, they picked up the car, performed the service and returned it. Richard, the service advisor called me twice to give me status updates and answer questions I had. All in all, very pleased with the service! More