Safford Hyundai Genesis of Springfield - Service Center

Great service .abdon was very respectful and very helpful. I am satisfied with work done. Safford was efficient and responsive. They fixed unusual problems with car helpful. I am satisfied with work done. Safford was efficient and responsive. They fixed unusual problems with car More

Abdon, my service advisor, was great and so professional. As a customer, I really value and appreciate that from a service advisor. I would also like to add how open and honest he has been to me regarding wh As a customer, I really value and appreciate that from a service advisor. I would also like to add how open and honest he has been to me regarding what my vehicle needs. In my humble opinion, he is the best service advisor this dealership has employed and which is why I only service my vehicle when he is in. More

Good service I like it Fast and easy I’m satisfied with Good service I like it Fast and easy I’m satisfied with us every service I bring my car there thanks again 10/10 Nice Good service I like it Fast and easy I’m satisfied with us every service I bring my car there thanks again 10/10 Nice More

Sonata Engine Repair I was very pleased with the customer service at Safford Hyundai in Springfield, Virginia. From the moment I came in until I drove away, their customer I was very pleased with the customer service at Safford Hyundai in Springfield, Virginia. From the moment I came in until I drove away, their customer service representative (Fred Corbin) was helpful and informative. My vehicle needed significant engine work, so it took longer than might be expected for a Sonata. Their work was done well and they completed it correctly the first time. More

Service Satisfaction Arrived at the dealership service department and received a very friendly reception from Richard the service representative. He told me everything th Arrived at the dealership service department and received a very friendly reception from Richard the service representative. He told me everything that would be done during this visit and what it would cost me. He informed me that it was under warranty and the service would cost me nothing. He also suggested I take advantage of a free car wash. He informed me that I would receive a call when the car was ready for pickup. He called and the car was ready in a couple of hours. The car was very cleaned and Richard thanked me for using Hyundai. It was a very good experience and better than my past experience with other dealerships. More

I was very please from making my online appointment, dropping my car and speaking with service representative Abdon Valdes knowing that everything would be handled. Thank you all @ Safford Hyundai dropping my car and speaking with service representative Abdon Valdes knowing that everything would be handled. Thank you all @ Safford Hyundai More

Great service The Stafford service team was very courteous and expedient while they serviced my car. I would take my car back there in a heartbeat. They met my ever The Stafford service team was very courteous and expedient while they serviced my car. I would take my car back there in a heartbeat. They met my every expectation. More

Always satisfied The service department keeps me informed of all issues and concerns, Has guided me to what should be done first when funds are tight. The service dep The service department keeps me informed of all issues and concerns, Has guided me to what should be done first when funds are tight. The service department times fit with my schedule and the person who sets the appta has even given me ways to help save on costs by letting me know they can take competitor delearship service coupons. Oh, when my car was in an accident, rhe collision center repaired my car to like new again. Thank you Safford Hyundai. More

Incompetent service department This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K mile This is an amendment to my first review 1 years ago. The sales portion of my experience with Safford Hyundo was great but it stopped there. At 7K miles, I started having transmission and a rear suspension clunking issues with new 2017 Tucson SE. I visisted this dealership 4-5 times and always got the same answer - unable to duplicate problems. I did test drives with the mechanic and the shop Foreman and Service Manger also did their test drives and again, nothing found. The staff of the non-existent service department never called me to advise me on the status of my vehicle. I had to take time off work to go there to get partial answers. I left my new car at Safford Hyundai for extended periods and nothing was fixed. When I called Sales Manager Scott, he never called back. Service Manager Peter did call back but only after several calls from me and many days after. Fed-up of Safford Hyundai, I brought my car to Malloy Hyundai. Within a few hours, they had diagnosed my transmission issue as 2 solenoids and 1 wiring harness being defective in the transmission which were replaced. This fixed the transmission issue properly. All in all, I DO NOT recommend that you step foot in SAFFORD HYUNDAI, especilly if you have the intent of dealing with their sub-par service department. More

Good service and good experience Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours Staff are all very nice and pleasant. Good customer service. Especially the young man, who drives shuttles came to pick me up after his working hours. I am very pleased with the service and will be definitely doing business with them in the future. More