I liked Wilum and enjoyed working with him...he did not pressure me and was patient. The financial person was only interested in selling me extended warranties etc and I find this unappealing...maybe Subaru expects it but not a great selling point or time...I could easily have walked away for this alone. The follow up communication regarding delivery etc was poor...no a word from Friday until Thursday am which was the day I was expecting it to be delivered...would have appreciated a call before Thursday saying the plan was different. And DO NOT use Google directions...anyone living in Vermont know that they give ridiculous directions and round about...I feel really sorry for Carlos who had a merry chase around the state to get to my home and all because of stupid Google directions...look at a map for heaven;s sake !!!!Vermont isn't that big and not that complicated...we visiting nurses learned Google maps in Vermont we foolish years ago..I am surprised you still use them...he deserves a bonus for the long unnecessary drive he had and for washing my new car because of the dirt roads the construction and maps took him on..he had pride in his job even if whoever sent him on the wild goose chase...think for yourselves instead of taking the easy Google maps that don't work...a quick glance at the directions and a real map would have saved a lot of time and angst...if this is how the dealership works then I might wonder about how the mechanics do their work etc..is it always the fast easy way that computers tell them or do they think and listen etc to what the customer says...I would have been happy to give directions if someone had asked...something for your dealership to think about
I Recommend This Dealer:
Wilum; financial man whose name I don't remember; Carlos
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