A couple of weeks ago we purchased our second Subaru Outback in less than 18 months from St. J. Subaru. I needed a newer vehicle, and after having a great buying experience 18 months ago we decided to return to St. J. Subaru to see what they had in late model Outbacks. We found a slightly used 2016 Outback Premium with less than 10,000 miles. The entire buying experience went quickly and painlessly, and we felt like we bought it for a very reasonable price. This car was a St. J. service loaner, and I believe it was very new on the used lot when we went to visit. It wasn't even in their used inventory on their web site at this point. It was a rainy day when we made the deal. After I picked up the vehicle I noticed some cosmetic scratches on the exterior paint that I had not noticed and I believe had even escaped the eyes of the sales team. Upon calling to inquire how to fix this, the company agreed to take the car back for part of a day and fix the problem. It now looks great. A few days later, after I had an "oh, by the way, how do I set this up" question that the salesperson could not answer. He made every effort to get us an answer by going to their service department, and then inquiring with NE regional Subaru. Still no answer yet, but I really appreciated a sincere effort to get an answer when there may be no real answer. My wife and I have bought a number of new cars over the past 40 years, and only one time prior to dealing with St. J. Subaru did we have a buying experience anywhere near this good.
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