Salt Lake Valley Buick GMC - Service Center

Do not trust the service center at this Dealership. I just took my GMC Canyon diesel in for an oil change and tire rotation on 7/3/2024 I was working with the service advisor DAN BUBENCHI , beware of I just took my GMC Canyon diesel in for an oil change and tire rotation on 7/3/2024 I was working with the service advisor DAN BUBENCHI , beware of this guy., he lied to me and used fear as a attic and is out to take your money. He tells me that my truck needs all new rotors and brake pads amongst other things coming to a total of $2800. He told me that my rotors and brake pads were shot, and he literally told me it was a matter of life and death , I kid you not!. I told him that did not make sense as I just replaced the brake pads and front rotors three years ago. I called my significant other, who is a mechanic and who had replaced them. We both asked to see pictures. After about 10 minutes waiting, he comes back and tells me that they put the tires back on the truck. I asked for The measurements and he couldn’t even give me that. I took my truck down to Burt Brothers and they told me that my pads had 60% life on them and my rotors were in perfect condition. This is unethical, misleading, and purely dishonest by using a fear tactic and taking advantage of a person that is not versed with the mechanics of a vehicle . I will never go back to this dealership for service on my truck again. More

Do not trust this service department. I worry for all the people that aren't mechanically savvy. I've had several issues over the years with them not fixing the problems and claiming pro I worry for all the people that aren't mechanically savvy. I've had several issues over the years with them not fixing the problems and claiming problems are from something else and always trying to charge for things that aren't the problem. My latest problem I took to another dealership to diagnos and have them fix however due to the extended warranty I had to take it back to slv gmc. I told them the problem, provided the other dealers paperwork checked with the parts department to make sure part was in and left vehicle with them. 4 hrs later I was called told I needed tires and that was problem, I assured them it wasn't it had already been diagnosed and wanted it repaired regardless of the tires. 4 days later picked up the vehicle to find they replaced the opposite sides part and was told noise was still there because of tires. Next day replaced tires and still the problem. These guys are under qualified to be diagnosing vehicles and repairing. I do not recommend to anyone their service department. By far not my first incident with them. More

Do not buy their service package! I’ve bought many and had no problem until I reached out to let them know my vehicle was stolen and never found. They do not refund! They won’t even transfer if you buy a had no problem until I reached out to let them know my vehicle was stolen and never found. They do not refund! They won’t even transfer if you buy a new vehicle from them! I am choosing wisdom to not work with this dealership again. As well as letting my friends and family know. Going forward I’m supporting local businesses all the way! More

This dealership is committing fraud. Do not purchase from them. They are selling fraudulent warranties and not paying on them when there is a valid issue with a vehicle. They are banking on you giving from them. They are selling fraudulent warranties and not paying on them when there is a valid issue with a vehicle. They are banking on you giving up when trying to fight for your money or to have the claim paid. The warranty company will hang up on us when we call to discuss claim, never denied our claim or will not return our phone calls. We brought this issue to the dealership themselves and they have refuse to help or pay to fix the vehicle. They are clearly aware of the fraud. We are suing the dealership to ensure this does not happen to others. Recommend you take your business elsewhere! More

Buyer beware: communication is not good at this location. And, the $100 fee to check vehicle for problems refers to every problem they find. Two problems, $200. location. And, the $100 fee to check vehicle for problems refers to every problem they find. Two problems, $200. More

Very best possible service, as always, from Braxton, Jake and Tony. Any additional service issue that has come up since my last oil change is easily and quickly addressed, and frequently without additional and Tony. Any additional service issue that has come up since my last oil change is easily and quickly addressed, and frequently without additional charges. Nice to have positive experiences one can rely on. More

Service Dept. I brought my 2019 Yukon into the Service Dept to have a new key fob programmed (that was sent to me from the salesman in Colorado where i purchased my I brought my 2019 Yukon into the Service Dept to have a new key fob programmed (that was sent to me from the salesman in Colorado where i purchased my Yukon) since the programming done by service dept neither fob will work correctly, nor will the push button key-less entry on my door handles. So i made another app to have Yukon serviced and drove from Wyoming. The "Lead Advisor" Jake Supon was whom i worked with, I had to call him to see how long this repair would take, he told me he would have to keep my Yukon because the key-less entry module needed replaced. So i kept in contact with him to get updates. about 8 days of them having my vehicle he told me he needed the invoice from the new key fob that was sent to my house "to warranty it" so i provided him the Invoice. Jake then told me my daughter could pick it up the new "module" was installed, and he used both modules to insure they work properly (he even said he stood a great distance away from Yukon and they worked) my other issue was my tire sensors were constantly reading low tire, so i needed those replaced because they had already been relearned twice and it is not fixing the issue. Well i got my vehicle back... With the exact Same issues i took it in for to be serviced. And when i requested a copy of the "invoice for the NEW Module ordered and put in" he conveniently did not have it. When i contacted the General Manager and explained the story he said he would send it to me. He sent me the Invoice and wow to my surprise... No New Module, the invoice states new key fobs ordered and programmed... Too bad Jake asked for the invoice of key fob from other dealership because I was able to compare part numbers and description number and of course they match. So he claimed to have ordered new key fobs and programmed them... Nope my same fobs and No New Module. So problem still not fixed!! Wonderful! So i am now going to contact GMAC! More

Horrible Customer Service. I would give Negative 5 stars! If I could give this Dealership a Negative 5 stars I would. The Service and Sales Department need a total overhaul. I bought a new Sierra 1500 and w If I could give this Dealership a Negative 5 stars I would. The Service and Sales Department need a total overhaul. I bought a new Sierra 1500 and went to use my free oil change and was 1 day over the expiration of it. Was told by the Service Manager and Service Advisor there was nothing they could do for me. What a joke of a place after spending 50k on a truck. I immediately left enraged and went to Seiner and got my Oil Change and recall work done. Needless to say I will never step foot in that dealership for the many years of service and maintenance or to purchase another truck again! They need a lesson in Customer Service! What a joke! More

This place has no clue what customer service is We bought a 2018 GMC Acadia, Denali.  Overall, sales experience was not great, but not terrible.  Service started out not great, and has gone way down We bought a 2018 GMC Acadia, Denali.  Overall, sales experience was not great, but not terrible.  Service started out not great, and has gone way down. I will only post the short version for the sales experience.  It took 2 full evenings ?5pm to 9pm? to get this done, because they would not do things such as the feature demonstration with only me there, and we had to wait for my husband.  Despite the fact that my husband had texted the salesman earlier in the day and specifically ask for him to begin with only me as I would be arriving over an hour before him, and since this would by my primary vehicle. On to service.  This began with a few minor issues that happen to vehicles, and I blame nobody for them.  There was an issue with the sunroof cover, would not open or close properly.  There was a fairly loud rattle coming from the head liner, right behind the driver seat.  These were looked at during our first service check, and I was told that they needed to order some parts, and they would contact me in a week or so when they came in to arrange the work. A few weeks later and we had not heard from anyone, so we I called in asking if the parts had come in. I was told oh, yes I forgot to call you. I set up an appointment. The day of our appointment we dropped off my car. We had not even made it home when the service department called and told this would be a multiple day job, and we could come back and get a rental vehicle.  So far not too bad. When we did return to pick up the vehicle is when the trouble started.  I could immediately see several issues with the head liner.  First it had not been reinstalled correctly, the upper control panel had a gap with the head liner that I could fit several fingers into.  There was grease and dirty finger prints throughout.  I pointed this out before taking the vehicle, but since we needed the vehicle the next day for a several day trip, we had to take it and make an appointment for another day.  Once out in the daylight there were more issues found.  The interior was covered with oily hand and finger prints.  There was a foot print on the head rest of one of the back seats. The front edge next to the windshield was left “untucked” (best description I have for it) meaning the unfinished edge of the headliner was visible through the windshield and in the cab.  The rattle was still there, and now a screw (or something) could be heard rolling around in the head liner as I drove.  At this point we did not leave any feedback on the survey from GM, wanting to give them a fair chance to fix the problems. When making the follow up appointment for this, I was told that since the headliner was such a light color, there was no way to get rid of the dirt and fingerprints, but they would get it as clean as they could.  After I argued with the service writer, and informed him that this was not acceptable, he finally agreed to completely replace the headliner.  This was an expensive vehicle that had less than 10k miles, and I had to argue to get it to back to the same condition as when I brought it in.  When I dropped off the vehicle I informed them that I had received an alert that the StabiliTrak® stability control system needed to be serviced as well. Picking the vehicle up several days later (no complaint about the time, we wanted the job done correctly).  The liner was back in mostly correct, but again there several very dirty spots & still not installed correctly. The service writer was able to get these clean, all while informing me that there was just no way to get it back to the new condition it was in.  I was also informed that they checked the StabiliTrak and found no issues, and that if we got the alert again to let them know. ( after contacting GMC about all my issues I learned no one even looked at the StabiliTrak® stability control system). Then, after a few days, there was a new rattle that showed up in the headliner. At this point I am getting fed up. When I received the GMC review, writing like I have here giving a full review. I also wrote, that I didn’t want think about it until after the holidays. I gave SLV GMC and or GMC 2 weeks after the holiday to contact me. When no one contacted me, I called the GMC warranty. We were advised to make an appointment with a different GMC dealership.  I tried to do this, but once I explained that some of the work needed was to fix a different dealerships problems, I was informed that this would not be covered, and would be at my expense. I called SLV and talked directly to a customer service manager named Daren.  I am now so disappointed with SLV, and their version of customer service.  My phone call with Daren consisted of him explaining that since I had left a bad review with GM that had cost him $500, and had called GM, he did not see any reason to take care of me, and that it was my fault, no job would be done to my satisfaction.  I have never had any type of “customer service” experience of this nature.  He did agree to “allow me” to bring the vehicle back, but could not be sure there would be a rental available.  But he would get me to where I needed to go for the day. The next day I call my service specialist at GMC, she informs me that SLV refuses to work with me, to fix my warranty items. GMC did agree to speak with the other dealership to give them the OK to redo work done from Salt Lake Valley. Today I took my car to another GMC dealership... the difference in customer service was night and day. The service writer at this dealership, listened to what my issues were, then asked me to show him. I showed him where the headliner was still not sitting properly. He looked at it and the barely pulled on it and said “ya, this is not right” he agreed to help us get it fixed correctly. We have purchased two of our last three vehicles at Salt Lake Valley GMC, and have had all of our vehicles serviced there for the last 5+ years. Unfortunately with level of customer service, we are now taking our business elsewhere. This is not written as a personal attack on any of these people, as I do not know them personally.  Rather this is to help others know of our experience here, buying a top of the manufacturer’s line vehicle. More

Recall work We received a notice about a recall and that we would need to bring our car in. We were given Jacob Skaug to set up the appointment. He was away fro We received a notice about a recall and that we would need to bring our car in. We were given Jacob Skaug to set up the appointment. He was away from his desk when we arrived but came quickly when he was paged. We were expecting a 1-1/2 to 2 hour wait, but were pleasantly surprised when Jacob came after an hour and said everything was all ready. He offered a car wash, however, it was slushy following a snowstorm so we declined. More