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Salt Lake Valley Buick GMC - Service Center

Salt Lake City, UT

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11 Reviews

11 Reviews of Salt Lake Valley Buick GMC - Service Center

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July 06, 2024

Do not trust the service center at this Dealership. I just took my GMC Canyon diesel in for an oil change and tire rotation on 7/3/2024 I was working with the service advisor DAN BUBENCHI , beware of More

by Fisilcox
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Bubenchi, Salt Lake Valley Buick GMC
Jul 09, 2024 -

Salt Lake Valley Buick GMC responded

Your feedback has been forwarded on to our team and we are currently looking into this matter.

November 15, 2023

Do not trust this service department. I worry for all the people that aren't mechanically savvy. I've had several issues over the years with them not fixing the problems and claiming pro More

by Jbigferg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Salt Lake Valley Buick GMC
Nov 16, 2023 -

Salt Lake Valley Buick GMC responded

Thank you for sharing the details of your experience with us. At Salt Lake Valley Buick GMC we pride ourselves on providing top-notch service, and you are no exception. Please contact me directly at your earliest convenience so we can work on a solution together. Sincerely, Tory Holmstead | 801.963.6010| toryh@slvbuickgmc.com

June 02, 2021

Do not buy their service package! I’ve bought many and had no problem until I reached out to let them know my vehicle was stolen and never found. They do not refund! They won’t even transfer if you buy a More

by leebra85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salt Lake Valley Buick GMC
Jun 04, 2021 -

Salt Lake Valley Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Mehdi Jamshidbaigi, General Manager, (888)-846-1598

March 24, 2021

This dealership is committing fraud. Do not purchase from them. They are selling fraudulent warranties and not paying on them when there is a valid issue with a vehicle. They are banking on you giving More

by Shanti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salt Lake Valley Buick GMC
Mar 26, 2021 -

Salt Lake Valley Buick GMC responded

Our team has acknowledged this review.

September 21, 2020

Buyer beware: communication is not good at this location. And, the $100 fee to check vehicle for problems refers to every problem they find. Two problems, $200. More

by PLW32
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salt Lake Valley Buick GMC
Sep 23, 2020 -

Salt Lake Valley Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you! Sincerely, Mehdi Jamshidbaigi, General Manager, (888)-846-1598

September 14, 2020

Very best possible service, as always, from Braxton, Jake and Tony. Any additional service issue that has come up since my last oil change is easily and quickly addressed, and frequently without additional More

by bruce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Salt Lake Valley Buick GMC
Sep 16, 2020 -

Salt Lake Valley Buick GMC responded

At Salt Lake Valley Buick GMC, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Mehdi Jamshidbaigi, General Manager, (888)-846-1598

July 30, 2020

Service Dept. I brought my 2019 Yukon into the Service Dept to have a new key fob programmed (that was sent to me from the salesman in Colorado where i purchased my More

by BRANDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salt Lake Valley Buick GMC
Aug 03, 2020 -

Salt Lake Valley Buick GMC responded

We’ve received your comments and are reviewing your feedback with our team. Please reach out to us directly as soon as possible so we can discuss your visit.

December 27, 2019

Horrible Customer Service. I would give Negative 5 stars! If I could give this Dealership a Negative 5 stars I would. The Service and Sales Department need a total overhaul. I bought a new Sierra 1500 and w More

by Will T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Manager, Salt Lake Valley Buick GMC
Dec 27, 2019 -

Salt Lake Valley Buick GMC responded

Thank you for your feedback. Here at Salt Lake Valley Buick GMC, we pride ourselves on customer satisfaction, and it appears that your recent experience with our staff does not reflect that. Please contact me at your earliest convenience so that we can discuss this issue in greater depth. I look forward to hearing from you soon. Sincerely, Mehdi Jamshidbaigi, General Manager, (888)-846-1598

Dec 29, 2019 -

Will T responded

If your Service Manager and the Service Advisor who is now with Seiner we’re unwilling to do anything and incredibly rude to me, I doubt you will assist. There seems to be a real disconnect with management and their ability to resolve a simple issue. I was told they can’t do anything and to take the issue up with GMC. Why don’t you put your money where your mouth is and talk with your Service Manager as he knows the situation as he said something like this never has happened before. What an unprofessional idiot he was to deal with. I WOULD ADVISE ANYONE TO STEER CLEAR OF THIS DEALERSHIP!

February 01, 2019

This place has no clue what customer service is We bought a 2018 GMC Acadia, Denali.  Overall, sales experience was not great, but not terrible.  Service started out not great, and has gone way down More

by Jenn 2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salt Lake Valley Buick GMC
Feb 01, 2019 -

Salt Lake Valley Buick GMC responded

Jenn, we appreciate you sharing the issues you experienced. Rest assured, we would be happy to remedy this situation for you. We value you and your business and we are eager to right the wrongs regarding your experience. Please contact me and we will work to correct these problems. Thank you for your patience and understanding. Sincerely, Mehdi Jamshidbaigi, General Manager, (888)-846-1598

February 24, 2018

Recall work We received a notice about a recall and that we would need to bring our car in. We were given Jacob Skaug to set up the appointment. He was away fro More

by satisfied customers
Recommend Dealer
Yes
Employees Worked With
Jacob skaug
Apr 16, 2018 -

Salt Lake Valley Buick GMC responded

Hello and thank you for your kind words! Jacob is a great asset and we appreciate him for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Regards, Mehdi Jamshidbaigi, General Manager, (888)-846-1598

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