Salt Lake Valley Buick GMC - Service Center

Liars & slow shotty service I used to have amazing experiences & have brought my cars in for years and the service department is why I bought a Buick. Once the management changed I used to have amazing experiences & have brought my cars in for years and the service department is why I bought a Buick. Once the management changed it went WAY downhill. The appointments take HOURS longer than quoted and estimated & my car has only been washed one time after it being serviced because apparently your techs don't have time to wash it even though that's in the deal when you buy the car. They made me come back 3 times to fix one issue & my car was with them for 3-5 hours each time. They 'forget' to call and let you know your car is done & when you call them they say it'll be an hour or two before they wash it but it's done. They overbook or don't estimate times well but I've now been without a car 2 Friday's and one Saturday and it took over 5 hours for them to even let me know they had to order the part. If someone takes a vehicle on for an 8:30 am appointment & is told at 3:45 pm that the car couldn't be fixed & isn't washed it really looks unprofessional. I'm so disappointed with where this dealership has gone and it just seems so slide deeper deeper downhill. I honestly regret purchasing my car here now & will never ever purchase another car from this location or recommend anyone going here again. I had 4 friends & a cousin bringing their vehicles in as Welland they have completely stopped going here and as soon as my warranty is expired I'll be going to a different dealership for service for sure. More