San Leandro Chrysler Dodge Jeep Ram - Service Center

Car sat for 4 days and nothing was done. I took my vehicle in for a issue with the Lifters and they claimed they couldn't hear it (even though it's as clear as day). They test drove the car a I took my vehicle in for a issue with the Lifters and they claimed they couldn't hear it (even though it's as clear as day). They test drove the car and then it sat for 4 days. I never received a call informing me of the completion and in fact i had to call them multiple times! Calling them was no easy feat either. I left multiple messages, never got a response and i called several times and got no answer, i was left on hold for 40 min (i hung up) and when i finally got someone they were standoffish and seemed irritated i called them. This is unacceptable i and i expect better service. All it would have taken is pressing 10 numbers on a phone and 4 words (your car is done). More

Customer service/tire repair About a month ago I bought 2 tires due to flats the right rear is the one that I have an issue with. I have already paid to have that tire put on & la About a month ago I bought 2 tires due to flats the right rear is the one that I have an issue with. I have already paid to have that tire put on & last week the right rear tire popped again & I tried to get it fixed but was told no one could help. I feel as though I shouldn't have to pay for another repair of the same tire that I bought a month ago, it still should be under warranty. More

Four trips to dealer to find there was no problem. I took my car for an oil change. The tech who did the oil change discoverers oil on the transmission housing suggesting some type of leak. I was tol I took my car for an oil change. The tech who did the oil change discoverers oil on the transmission housing suggesting some type of leak. I was told to bring the car back by 8am the following tuesday. I brought the car back on Tuesday and since I heard nothinh, I called back at five when I was finally able to reach the service adviser. I was told they wanted to put some dye in to help find the leak and they would have the car ready between 9 and 10. The service adviser was not in on Wednesday so a different adviser helped me. He said the car was not ready that they had to wash the bottom of the engine and put in the dye. Finally the car was ready to drive 100 miles and bring it back. On Thursday at 11am I brought the car back and was told they were too busy to look at it, being it back first thing on friday. I got there at 7am and fortunate for me I got the service manager Jose to help me. I explained my situation with this now being my fourth day back. He immediately had the car put up on the rack and inspected it himself. Since I had been very patient up to this point he immediately apologized for the situation, since I purchased the maintenance agreement that I did, I know as any one who is customer focused that he was more than likely embarrased. I hope that in the future I will be lucky enough to get Jose, he was able to inspect the car and have me on my way in an hour. I understand there is a lot of work happening in your shop, but I can't believe after doing what I was told to do that they were too busy to look at the vehicle. Four days of my time and inconvenience of not having a car is extremely frustrating. More

great service .I would like to get more but too expensive!!!! ie. $500 to change transmission fluid.how do you justify that price. I also need tune up service .I would like to get more but too expensive!!!! ie. $500 to change transmission fluid.how do you justify that price. I also need tune up More

Incompetent Had great service from Rick on Saturday but that is an aberration. I usually get extremely poor customer service. Do not use the service department.. Had great service from Rick on Saturday but that is an aberration. I usually get extremely poor customer service. Do not use the service department.. More

Continued Service on Vehicle I feel I should not have to come back-and-forth all the time. Just checked the whole vehicle. Rick took care of my process. Still feel there something I feel I should not have to come back-and-forth all the time. Just checked the whole vehicle. Rick took care of my process. Still feel there something else wrong. More

Disappointed First off, someone at San Leandro Chrysler Dodge Jeep should look up what the word Express is! When I checked in my vehicle, that alone took 45 minut First off, someone at San Leandro Chrysler Dodge Jeep should look up what the word Express is! When I checked in my vehicle, that alone took 45 minutes and I was only the 4th person in line. I told the service writer I wanted my wheel rotated and that the wheel lock was in the Glove compartment. I waited at the dealer for my vehicle. When i got my vehicle back,after 2 hours and 45 minutes, The tires were not rotated and in the comments area, It said that the lock key was not available. After I got home, I checked all the fluids that all had been topped off per the service notes, yet my washer fluid took another 1/2 gallon and the power stearing fluid lid had dust on it and it was easy to see that it was not touched. Needless to say, I'm not happy. Also the reminder sticker was never replaced as the service document clearly said several times. More

Conveniently and easy oil service Express lane worked well in the afternoon. Less wait time. Service guys were good. Mechanic was good and did the oil serviced inspection and tire ro Express lane worked well in the afternoon. Less wait time. Service guys were good. Mechanic was good and did the oil serviced inspection and tire rotation as expected. More

Poor customer service Took my car in for a 10:00 Monday morning appointment. Was given an estimated 2-4 hour window of when the car would be ready or I would be contacted w Took my car in for a 10:00 Monday morning appointment. Was given an estimated 2-4 hour window of when the car would be ready or I would be contacted with the repair estimate. I called and left a voice message. No return call came on Monday. Tuesday morning, I called again and was told the rep would call me back. After a couple of hours of no call, I took Uber to the service center. The Rep stated they were having problems getting a part to test and promised the car would be ready by Wednesday morning by 10. I Arrived Wednesday to find the car still not ready or an estimate of the repairs. I had to reschedule a dental appointment schedule for Wed afternoon, and move the appointment to Thursday. It took 4 days to NOT fix my car or provide an estimate of the problem and repair costs. I was charged for the 2 hour original estimate. Having worked in customer service, how a customer is treated reflects on the quality of service. So, after 4 days and over $200 in costs, I left with the my car in the same condition and no more knowledge on solving the problem. More

Not a friendly environment at all. I would like to say that this dealership is not customer friendly at all. The amount of service charged for them to look at your air conditioner to b I would like to say that this dealership is not customer friendly at all. The amount of service charged for them to look at your air conditioner to be fixed is terrible. It’s just not at all like it use to be. More