Sanborn Chevrolet

When we first went to look at the Silverado Trucks for sale, Angelo Grande, "The Concierge" of Sanborn was so knowledgeable and helpful! We also were so happy with Terry Wilson with our sales outcome. Dea sale, Angelo Grande, "The Concierge" of Sanborn was so knowledgeable and helpful! We also were so happy with Terry Wilson with our sales outcome. Dealing with Sandborn Chevrolet was a pleasure, and a GREAT experience! I have bought cars from Southern California; Sandborn exceeded all expectations!! Loved the experience! We will be back! More

I purchased a 2019 traverse from Sanborn. The back up camera was broken prior to the purchase. Sanborn stated they would fix the camera. 6 years and repeated visits the camera is still not fi The back up camera was broken prior to the purchase. Sanborn stated they would fix the camera. 6 years and repeated visits the camera is still not fixed. The service department has been unwilling to fix the matter. No ethical dealer will see you a vehicle that is already broken. A year and a half ago we started bringing the car in for concerns over how the vehicle was driving and expressed that we thought there were transmission issues. Sanborn repeatedly told us “no issues” then right when it got out of warranty, they stated it had issues and needed $8,500 in repairs. We took it for a second opinion elsewhere and it was less than half the price. I expressed these concerns to Jason the service manager and he refused to address the concerns. He said to bring the car in, and I had to tell him the car IS there and has been for 4 weeks. He didn’t even know our car was there! What kind of “manager” address customers and concerns without proper knowledge before hand. Additionally I expressed these concerns in writing so he clearly saw may name and proceeded to address me by the wrong name. The service department is incompetent and WIL NOT provide you with the response or repair you need. I do not recommend Sanborn for purchase of vehicles as there is no follow through or continuance of service. They are unethical and will sell vehicles with pre existing issues. Then the service department can not provide proper support and is incapable of repairing vehicles. Also I have asked to speak with Jason’s supervisor or the owner and have received no response. Unfortunately, I have had to escalate this matter outside of the dealership. More

Communication was terrible throughout the process. Took way longer than it should have with parts not being ordered 3 weeks into the process. I was told they where putting new doors on my truck. That Took way longer than it should have with parts not being ordered 3 weeks into the process. I was told they where putting new doors on my truck. That did not happen. My truck was giving back to me not finished, with lights on the dash, and I had to bring to another shop to fix and pay out of pocket. Worst experience I have ever had. Also, a new hood was put on my truck, apparently the hood vent trim wasn't replaced and replaced with the old one, which they didn't clip in all the way and flew off while I was driving on the highway. Now I will have to come out of pocket for a new one. Also, I gave the manager my keys to my hitch lock as the grill guard I had was replaced and had a hitch mounted license plate which I never got back as well. I will never recommend Sanborn Collision Department and will never bring back one of my vehicles there again. More

November 2021 orded a vet gave my deposit, they said about a year or so ...no worries.. after six or so months I was checking in , was 15 in line then 14 then 12 ..then I got stage four kidney cancer, about a year or so ...no worries.. after six or so months I was checking in , was 15 in line then 14 then 12 ..then I got stage four kidney cancer, did not check in anymore... Never hearing from them agin... march 2024 I called Linda in sales ordering and they had no paper work on me nothing in the computer.... she asked if I had paper work on it and I did and to send her it... and at this point I said just cancel my order and give me my deposit back.. the next day I got a email saying were to send the check.... Not a sorry not a aaa man this is what happened how can we make this up to you.....nothing.... I bought on at Steves in Oakdale (thank you Joe M )... sandorn customer service at its finest...... More

Angelo was amazing! He went above and beyond. Terrie was so helpful and kind. Manny made it feel stress free and like I was chatting with friends. Definitely recommend i He went above and beyond. Terrie was so helpful and kind. Manny made it feel stress free and like I was chatting with friends. Definitely recommend if you are looking to get a vehicle. More

Sanborn Chevrolet in Lodi, Ca. Angelo was awesome, friendly and a pleasure to work with he was very informative, I didn’t feel pressured, price was fair. He made me and my wife fee Angelo was awesome, friendly and a pleasure to work with he was very informative, I didn’t feel pressured, price was fair. He made me and my wife feel very comfortable More

After I asked for information about the car, I received an email that simply said, "The car is not available". No other information was given. So you see, I cannot in good conscience recommend a business t an email that simply said, "The car is not available". No other information was given. So you see, I cannot in good conscience recommend a business that has given me no positive reason to contact it a second time. More

Sanborn Chevrolet in Lodi, California went out of their way to assist us in ordering and securing a 2023 Bolt EUV as a replacement for our 2021 Bolt EV that demonstrated significant overheating issues duri way to assist us in ordering and securing a 2023 Bolt EUV as a replacement for our 2021 Bolt EV that demonstrated significant overheating issues during charging, involving the main battery recall of all Bolt EVs. Sanborn Chevrolet worked with General Motors in this transaction. Sanborn Chevrolet and salesman Angelo kept us informed every step of the way. Angelo and the entire staff were courteous and helpful in all phases of the transaction. Angelo was great to work with. Sanborn Chevrolet Service Department was diligent, speedy, and honest for service matters pertaining to both the 2021 Bolt EV and the 2023 Bolt EUV. Cory at the service desk was a pleasure to work with. We highly recommend Sanborn Chevrolet. They are our new favorite for Chevrolet sales and service. More

Unethical. I will never purchase a vehicle from this Chevy dealership again. I will go out of my way to tell people to stay away from Sanborn. They lie constant I will never purchase a vehicle from this Chevy dealership again. I will go out of my way to tell people to stay away from Sanborn. They lie constantly. I should have learned my lesson when they lied about doing an oil change on a used truck purchase the first time. Second time around finance lied about adding LoJack. I repeatedly asked if that was an extra charge. Worst Chevrolet dealer in area. More

Communication is key and Sanborn Chevrolet delivered. During this pandemic with cars in high demand, I was so excited to finally find the car of my dreams available at Sanborn. I could have ordered it fr During this pandemic with cars in high demand, I was so excited to finally find the car of my dreams available at Sanborn. I could have ordered it from a local dealership and waited for 9 months or more, but I just kept looking and being patient. When I saw online that they had one arriving, I immediately messaged them (both email and text). I was responded to very promptly in both forms of communication. My salesman Tosh answered all my questions quickly and I was so thankful to be able to put down a deposit over the phone before making the over 2 hour drive to Sanborn. After I made the deposit, another gentleman called about the financing while Tosh looked into current discount offers I asked about. Sanborn really went out of their way to welcome my spouse and I at the dealership. Every single employee offered us a beverage as they walked by. Working with Tosh at Sanborn was effortless. I went for a test drive with him when I got there at my scheduled appointment time and started the paperwork. My only tiny complaint from the whole experience is that I was not offered very much for my trade in by their appraisal team. With car shortages due to the pandemic, I definitely should have been offered more. They were only willing to go up $250.00 when I challenged them on it. Oh well, they did offer me a better APR and that did help me feel a little more settled about it. The paperwork was all signed and I drove off living the dream of owning my very first new car!!! Tosh even texted me on the way home to let me know that myChevrolet app account was officially set up and then called a few days after the purchase to check if everything was still going great. I am so thankful for Sanborn and hope that everyone has a terrific first new car buying process like I did! More