Sandy Sansing Chrysler Dodge Jeep Ram of Foley

Great service. Friendly and fast. I’ll be back again if i need anything. Thank you! Friendly and fast. I’ll be back again if i need anything. Thank you! More

The service representative I dealt with was not very good at his job. He said the part I needed was no longer made and they could only find one used one, with no guarantee or a warranty. He added, if good at his job. He said the part I needed was no longer made and they could only find one used one, with no guarantee or a warranty. He added, if I could find one and bring it to them, they would install same. I searched online and found many businesses selling the part, from new, to reconditioned, to used. I also found pages of this exact part on eBay for varied prices, again from new, to reconditioned, to used. I found one that had been reconditioned with a lifetime warranty and had same shipped to the dealership. Additionally, my car came with a lifetime warranty on the drive train, which the service representative said he could not find when he checked with Dodge. Based on why I had brought my car to Dodge for repairs this time, there was initially a possibility it could have been a serious engine issue. I knew I had the warranty and phoned Dodge, and within 2 minutes learned I did have one, but it was inactive, as they had no record of me having the needed service checks on the car, despite the fact I did have the needed service checks and recalls taken care at Gulf Dodge/Chrylser. The service representative than told me, that when Sandy Sansing purchased the building and business, from Gulf Dodge/Chrysler, they left no records whatsoever of any sales or service on any vehicle. He then added, there is no way to get them. After I picked up my car, I learned from the receptionist in the lobby, she had a email address to send in a request for my sales and service records. I made my request to get my vehicle's records. I will never buy vehicle from this dealership, or have my car serviced there again. More

Overall the experience was good but they could use a little work in the customer service area. This is the first dealership I’ve been to that they didn’t pull my car up for me when I went to pick it up. little work in the customer service area. This is the first dealership I’ve been to that they didn’t pull my car up for me when I went to pick it up. Handed me the keys and said it is parked somewhere out back. Sometimes it’s the little things that count. More

Glad I made that choice to go there to get my car fix. Now it's warranted. Now it's warranted. More

The staff was very friendly and informative on how the business worked. I appreciated that as it was my first time visiting business worked. I appreciated that as it was my first time visiting More