Sanford INFINITI - Service Center

Booking and drop-off was easy. .. after that it went downhill. Came in for my normal oil change and tire rotation on my QX-80 @ 10:30am. I checked the app every 20 minutes for a sta .. after that it went downhill. Came in for my normal oil change and tire rotation on my QX-80 @ 10:30am. I checked the app every 20 minutes for a status and by 3:00 the app still said it was "in service". Knowing the shop closes at 4:00, I showed up at 3:30 and was the last person there, with my vehicle being completed hours ago. Was advised it was due to "IT issues" which is why I was never notified of my completion. The KICKER to all of this is the fact my tech stated I needed a new engine air filter. I LITERALLY INSTALLED A NEW AIR FILTER EARLIER THAT MORNING!! How can I trust my dealership when something as simple as an engine air filter isn't even checked, or if it is, I'm literally being scammed into a new one? I told my advisor and he did think it was odd that a photo wasn't included on the request for a new air filter. High prices I can understand and overcome, great service and knowledge commands an elevated price. BUT TRUTHFULNESS AND HONESTY IS AN UNCOMPROMISING QUALITY!! This is my 2nd Infiniti that I have been taking to Sanford Infiniti. Every time I have service I think it can't get any worse, UNTIL THE NEXT TIME I GET More

Excellent customer service and Mr. Garcia is always professional and helpful. Great work and on time. Garcia is always professional and helpful. Great work and on time. More

Always warmly greeted by the staff, top notch customer service. The reason I will continue my service with them. service. The reason I will continue my service with them. More

The service department is consistently kind, fair, and no pressure. Luis is a great customer service employee. pressure. Luis is a great customer service employee. More

Great experience in service department, everyone was friendly helpful and worked me in when I concerns about my vehicle. friendly helpful and worked me in when I concerns about my vehicle. More

Exceptional efficient service, competent and polite staff, fair pricing, very attractive, clean, customer-focused dealership. staff, fair pricing, very attractive, clean, customer-focused dealership. More

Professional, courteous, knowledgeable, friendly, thorough, high class just like their vehicles that they sell. Thanks thorough, high class just like their vehicles that they sell. Thanks More

nine years of great service,always excellent and very professional personal and a clean waiting area. professional personal and a clean waiting area. More

Excellent service fast and pro. Friendly. Nice clean and safe at waiting area. Will coming back Friendly. Nice clean and safe at waiting area. Will coming back More

Always a five star rating customer service experience! Bob is knowledgeable, communicates well and moves the process along as quickly as possible. Bob is knowledgeable, communicates well and moves the process along as quickly as possible. More