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48 Reviews of Sanford INFINITI - Service Center
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July 26, 2021
Excellent service but wait was much longer than expected,service area was very comfortable environment for a long wait and the condiment area was very clean and convenient expected,service area was very comfortable environment for a long wait and the condiment area was very clean and convenient More
by gatordan55
Employees Worked With
Jennifer
April 19, 2021
The best experience in buying cars so far and I’ve had plenty. The sales person was amazing he made it fun educational, I would highly recommend them to anyone looking for an honest sales person that know plenty. The sales person was amazing he made it fun educational, I would highly recommend them to anyone looking for an honest sales person that knows his product. Definitely will recommend Kuhn and the dealership to everyone I know. Sincerely B & P More
by Beatahelenal
Employees Worked With
Jhang Khuu
January 23, 2021
I recently received excellent customer service at Sanford Infinity. All staff I encountered were curteous and professional. My service rep, Jennifer Stolen, was awesome. She was easy to communicate with, exp Infinity. All staff I encountered were curteous and professional. My service rep, Jennifer Stolen, was awesome. She was easy to communicate with, explained how my service appointment was going to go, and followed through exactly as promised. She reported the facts regarding recommended repairs on my car and did not pressure me or try to "scare" me into getting any particular repair. I was completely satisfied with my visit. More
by CL
Employees Worked With
Jennifer Stolen
December 31, 2020
Today I made it to my scheduled maintenance appointment on time and was happily greeted when I arrived. After verifying the appointment, I took my service dog inside the customer lobby, had a cup of coffee on time and was happily greeted when I arrived. After verifying the appointment, I took my service dog inside the customer lobby, had a cup of coffee, and realized I needed to brush off my non-shedding "Sheepadoodle" dog. As I was brushing him the service manager approached me in an aggressive and angry manner and "ordered" me to stop brushing my dog and to take my dog outside if I wanted to brush him off. He further stated, "I don't mind having your dog in here, but you are spreading dander”. Naturally, the tone and voice inflection, that cannot be well articulated in writing, used by this manager was stern, rude, and directed at me to intimidate me. This manager made me feel like I was one of his employees, and he was attempting to lead me to believe that I am only allowed to have my service dog inside the building "if he allows it". This aggressive and rude conduct comes on the heels of my first trip to this service department approximately two months ago when I had my service dog in that same lobby and that same service manager held two twenty-minute conversations with me and knew well that my dog was a service dog and that he doesn't shed. Ironically, this same service manager treated me with contempt during that visit as well when I had just purchased my Q30 from the Naples dealership and realized the frontend needed to be balanced/aligned. The Naples dealership directed me to the Sanford service department since they (Naples) are four hours away from my home. Once at the Sanford dealership I attempted to explain why I was there and asked that they allow the balance/alignment free of charge based on what Naples Infinity told me/directed me to do. The service manager went out of his way to ensure that I knew that he didn't like helping me, that he didn't agree, and that it was going to cause him problems. 5 hours later he finally agreed and had the work completed but in the process placed me (the customer) in the position of "middle man" to be exposed to internal issues within the business - issues that I don't care to know and don't believe a customer should be made aware of when trying to have service completed. I will not be back to Sanford Infinity and I will encourage any/all that inquire about my car to not frequent or consider this dealership for their purchase and certainly not their maintenance needs. I have been treated poorly before and realize everyone is entitled to a bad day, but the service manager at Sanford Infinity treats his customer/clients as though they should feel lucky to be at his dealership and I am certain his intentions are to use his position within the organization to aggressively push others around. A letter will be mailed to Infinity corporate office. More
by tcrisco30
Employees Worked With
Service Manager - your chat employee online refused to provide the name
December 16, 2020
I purchased a QX 60 at Sanford Infiniti provides excellent customer service and exceeded my expectations. They meet all my needs and handle every concern. Thanks you Khanh excellent customer service and exceeded my expectations. They meet all my needs and handle every concern. Thanks you Khanh More
by mrc_bly
Employees Worked With
Khanh Khuu
December 08, 2020
Sanford Infiniti provides excellent customer service and always goes the extra mile to exceed me expectations and make my service better than expected. I would highly recommend this dealership and their sta always goes the extra mile to exceed me expectations and make my service better than expected. I would highly recommend this dealership and their staff. More
by KSTERNETT
Employees Worked With
Rafael
December 08, 2020
I purchased a used SUV from Sanford Infinity at the end of September. I had the Bronze Plan the very next day I informed the salesman when he called that there was a transmission problem and I wanted to re of September. I had the Bronze Plan the very next day I informed the salesman when he called that there was a transmission problem and I wanted to return it they told me they would fix and didnt they dont stand with their word, Buyers Beware. Chris the GM is not a man of his word, They Ripped off a Disabled Senior that now cant afford to fix the suv, More
by Ladyfli2
Employees Worked With
Danny, Steve, And Chris the owner son and GM
November 28, 2020
The fastest, most professional car buying experience EVER! Damian Castillo and Nigel Ramsaroop were amazing, and Infiniti product never disappoints. 7 stars experience! Recommend to everyone EVER! Damian Castillo and Nigel Ramsaroop were amazing, and Infiniti product never disappoints. 7 stars experience! Recommend to everyone More
by Natalyamokshanova
Employees Worked With
Nigel Ramsaroop
November 28, 2020
I went in to get my vehicle service. All staff interactions were very professional. The waiting area was clean and maintained a professional appearence. I talk with Mary Ann the sale representati interactions were very professional. The waiting area was clean and maintained a professional appearence. I talk with Mary Ann the sale representative and the financial manger and all questions were answered. All sale and service managers are always professional dressed. More
by Ray
Employees Worked With
Luis the service manager.
October 08, 2020
Sanford Infiniti always is a pleasant visit. My advisor Bob Garcia is kind and professional and always is honest and descriptive with information. I enjoy my experience every time and appreciate the knowle Bob Garcia is kind and professional and always is honest and descriptive with information. I enjoy my experience every time and appreciate the knowledge, customer service and respect of my time when I’m there. Thank you Bob for your customer service! More
by Parts321
Employees Worked With
Bob Garcia
