Sanford INFINITI - Service Center

I recently had my suv serviced at Sanford Infiniti. My service manager, Luis B was very detail in giving the information regarding the repairs required and the cost. Upon completion of the job, on time, I service manager, Luis B was very detail in giving the information regarding the repairs required and the cost. Upon completion of the job, on time, I was very satisfied with the professionalism exhibited by Luis. Thanks a million for a job well done. More

My name is DanielExcellent Dealer, Personalized and fast My name is Daniel Excellent Dealer, Personalized and fast attention, Rafael a person dedicated to his work who always has a positive response to your My name is Daniel Excellent Dealer, Personalized and fast attention, Rafael a person dedicated to his work who always has a positive response to your requirements. I recommend it More

Wonderful dealership and wonderful people! The entire car buying process was easy and pressure free. Arianne was super helpful and went through all the ins and outs of my new SUV. We will be an Infiniti fami buying process was easy and pressure free. Arianne was super helpful and went through all the ins and outs of my new SUV. We will be an Infiniti family for life! More

Sanford INFINITI resolved water leak in my Q60 Convertible Every since November 2018, I have been dealing with a minor leak occurring in my Q60 2014 convertible. I took it to my usual Infiniti service departme Every since November 2018, I have been dealing with a minor leak occurring in my Q60 2014 convertible. I took it to my usual Infiniti service department (Mall of Millenia Orlando Infiniti) during one of my scheduled visit and made them aware of the leak while the car was still under warranty. From November 2018 - January 2019, they ‘attempted” to have fixed it only for the leak still occurring. I called the service tech, left voice messages for him to follow up with our last “open ticket” visit ..... only to be ignored!! With no return calls......ever! So from that point on, I had to determine what the weather would be to determine if I could drive my convertible or not!! Luckily, I own another vehicle that I drove on rainy days. After chatting w/colleagues about my dilemma, I decided to take further action. I then contacted INFINITI Consumer Affairs to file this complaint. I provided all the needed details and they were able to validate my car leak issue and all of the service dates where the REPAIR WAS ATTEMPTED!! Several times too. The water leak in my convertible was not resolved until I scheduled an appointment w/Sanford INFINITI, I called and wrote their service manager, Scott Barber, to explain my car dilemma, provided him the INFINITI Consumer Affairs case number where I filed that complaint report, etc. When I arrived to Sanford for repair, I was already prepared that this ordeal may take some re-work to get it right! And I was right.. re-work indeed because the OTHER dealership several attempts to repair it was turned out to be a disaster. They had outsourced the water leak repair to a company call “Seek and Seal”. Somewhere between Orlando Infiniti and that outsourced company, the repair work was completely done improperly to say the least! Ken Bridwell welcome me upon arrival and was already spun up on my past issues st the other dealership. And he assured me that they have the specialist technician, Luis ?? who’s an expert w/convertibles and leaks! Wow..... he was right! When I picked my car up yesterday, I water tested the car in a Bay Area and NO MORE LEAKS!! Also, there were the “pillars” around the windshield that had to also be replace (along w/other parts) because the previous dealership glued them back in place!! Bottom line, Scott Barber, Ken Bridwell and Luis ?? were very accommodating, professions, courteous and working hard to make me a satisfied customer (NO COST TO ME). And I will certainly be returning again to do follow-up service work with this location. NOTE: If your Infiniti has a “water leak”, highly recommend you take it to the SANFORD INFINITI because they have IN-HOUSE EXPERTISE! And he knows what he’s doing. Thanks for taking the time to hear my dissatisfaction about one and praises of the other one. More

Simple, yet Informative parts buying. When ordering some parts for my Infiniti, I mentioned that I had been quoted a lower price by another Infiniti dealer to ship the parts to me. I wante When ordering some parts for my Infiniti, I mentioned that I had been quoted a lower price by another Infiniti dealer to ship the parts to me. I wanted to get them sooner, so I ordered from Ulyssess Rosario at Sanford. I ordered on Monday at noon and they told me to pick up the next day after 8 AM. WOW! Talk about fast turnaround! When I got there, Mr Rosario mentioned that he had deducted a % off the price to compete with my other source. Again: WOW! I saved money. And I didn't have to wait 10 days for my parts. I'll be back, even w/o a discount. More