Sangera Subaru

Disappointing buying and service Strap in, this one is a little bit of a story. Bought a 2015 Outback in Jan of 2015. Overall, I would have to say their sales staff is great and we Strap in, this one is a little bit of a story. Bought a 2015 Outback in Jan of 2015. Overall, I would have to say their sales staff is great and went the extra mile to help me choose. But when it came time to find the vehicle in question, the issues began. Now, I am not new to buying vehicles, and I understand Supply and Demand. The Outback (new for 2015) were selling faster than Subaru could make them (and still are). Average days sitting on a lot for an Outback is in the single digits. So, they "Found" the vehicle and said we will dealer trade to get it here. We pre-signed paperwork because they said "We will get it," ran my credit, and all was perfectly in line. "Just 3-4 days." Well, long story short, they could not get the vehicle, and they would have to order it. We got our vehicle 2 months later (expected with an order), but I had to run through paperwork again and my credit had to be hit AGAIN, which later caused issues with my credit report. I would have had no issue with putting down a deposit and signing later. An in-demand product is just that, in-demand. Had they of been more honest and forward thinking, I may forgiven them. They did make things a little better by bringing down the Out The Door price for me. "Okay, just a bad taste. Maybe their service will make up for it." Yeah, about that. Got my Subaru maintenance paperwork where I was given free oil changes for the first 24k. I know the interval is 6k but my paperwork directly from Subaru said 3750 intervals. I called when we got close 3750 and said this doesnt make sense. "Okay, bring it in and we will get it all taken care of." I said, "Yes, but it will be serviced right?" "Of course, as long as that is what your paperwork says." Which it did, VIN and everything. Well that day came and my wife took it in, and they basically told her to go away, our paperwork was wrong. Came to find out that the service adviser did the leg work to confirm we had wrong paperwork, and Subaru was sending us corrected paperwork. But she NEVER called me. No e-mail. Not voicemail. Nothing. Instead we left feeling like we were a burden after being told, "I won't service you today." Yes, I had an appointment. A single phone call would have been a total save-face for them. Never went back. Going to Lancaster Subaru which has been much better. Long story short, just double check your paperwork and promises by the sales team. I think they made promises they know they should not have made, and in some respect that is my fault. However, out of all the previous 8 car buying experiences I have had, it was the worst because of them playing games with me and not being honest. I understand that dealers are businesses and there to make money. Profit is not a dirty word to me. All that I ask is that I am honest with you and you are honest with me. Just be wary when dealing with sales and their promises. More

Second Car within a Few Months - Love the dealer! My husband bought his Subaru Impreza in the summer of this year and we were so impressed by the service that I bought my Subaru Crosstrek through Sang My husband bought his Subaru Impreza in the summer of this year and we were so impressed by the service that I bought my Subaru Crosstrek through Sangera as well. Due to my work schedule, I initially contacted Sangera through their online site and I was contacted within a few hours by Max Pierce who had everything geared up for me when I was able to come in. Due to an illness, Max was not able to see the deal to the end, but he immediately got me in contact with Brandon Row. When I pulled in, my new car was sitting there ready to go. All we essentially had to do was sign papers. Our main concern this Friday was whether we'd get to a Condors came by puck drop, and thanks to Brandon and Max's work, we were able to. The customer service was great, love my new car. Thanks, Sangera, Brandon and Max! More

No Pressure Car Buying but with Outstanding Support Brandon Row at Sangera Subaru was great to work with as I decided on my new car. Working with me online, as well as in person on the lot I never felt Brandon Row at Sangera Subaru was great to work with as I decided on my new car. Working with me online, as well as in person on the lot I never felt pressured, got my questions answered and understanding clarified. He was great communicating through email and texting answer my questions in a very timely manner and always planned to be available when I dropped by so I never had to wait for any information. I have seldom enjoyed buying new cars and now that I am into retirement I find patience is not my strongest attribute, but I can honestly say Sangera and Brandon showed me nothing but patience, support and their undivided attention when I worked with them either on-line or on the lot over a three month period. All said I love my car, and can honestly say I felt really good about my car buying experience this time. Thanks Sangera and Brandon! More