Sansone Hyundai

I recently purchased a vehicle from Sansone Hyundai in Woodbridge NJ on 7/12/25. First, they purposely post deceptively low prices in sites like carsguru and their own dealer website. The dealership says Woodbridge NJ on 7/12/25. First, they purposely post deceptively low prices in sites like carsguru and their own dealer website. The dealership says the deceptively advertised prices are for people who qualify military discounts or second buyer discounts. Discounts that cannot be applied to any normal customer. Second, they install dashcams and window etching to increase the sales price of their vehicles. I negotiated an out the door price with fees and taxes included with the salesperson and the sales manager Kevin Cadena. We signed financial paperwork with Allen Kenney with the assumption that our total out the door price of $25,500 with car price, taxes, and fees all included. We drove our vehicle home. Then, we have not heard from the dealership since my purchase and my temporary plates were expiring so I contacted the dealership for my plate. They never reached out but they state that I owed about $360 more due to miscalculated taxes and dmv fees. Although I live in Philadelphia, I am not the first customer from here. They knew where I lived at the time of negotiation and contract signing. They extorted me for my license plate as my temporary plate was expired. They would not send over the plate until I paid for their miscalculation. Any regular consumer understands that out the door price is car price, fees, and taxes all included. The dealership deceived me by purposely lowering dmv and taxes in the contract and increasing the car price. I know I am not the only one as the sales manager states that “it is a common issue.” But why is this a common issue? Why are consumers purposely misled by lowering taxes and dmv fees to increase car price on out the door price negotiations. Oral agreement on the out the door price are still binding and should be upheld even when the dealership makes the mistake on their calculations. More

Purchased a new car for my daughter… While in finance with Terry I inquired as to why I was being charged 350.90 for dmv fees… when my fees were 89..50 for title and plate transfer…. He said we have to c with Terry I inquired as to why I was being charged 350.90 for dmv fees… when my fees were 89..50 for title and plate transfer…. He said we have to charge extra but your overpayment will be mailed to you in a month or so…. I didn’t have time to argue due to my mother being hospitalized while I was in finance…. Well after a few months of no check I started to call and leave messages to no avail… I went in person and was met by Eric , the manager… He stated oh we only charged you 95.00…. I then saw Terry in his office and asked what I paid…. He stated the 350.90 and he would check on it and call me back… 2 days later I received a voicemail from Terry which was my check would be mailed out shortly…. Few weeks later no check…. Went back to dealer at was met by Eric again who stated my check was mailed to Hyundai…. And told me that’s the law… I contacted Hyundai and they had no record of receiving any money…. Although I had already paid off the vehicle, a few weeks after purchase…. I again called and left messages and was told to deal with Terry…. Terry pushed it off on Eric….. then after several emails I get a check for 21.60 less than owed and it wasn’t for my dmv fees! It was a cancellation of an oil change wrap that was included with my extended warranty…. I emailed and asked for explanation and was told again…. To deal with Terry….. I got angry and frustrated and have given all this info to my attorney and am in the process of a meeting with Dept of Consumer protection…. If I only paid 95.00 as stated why wasn’t a check for 6 bucks sent? Did they refund 240.00 to make me go away? Makes absolutely no sense…. Nobody ever took the time to explain anything except when Terry said yes we owe you the difference….. My lawyers have it now….. oh and to cancel an oil change plan etc….. they needed a letter from me as per contract…. I didn’t request it to be cancelled…… More

Paul and all the staff are wonderful. I have had experiences with Audi and more; this is definitely the best dealership to work with. Their prices are fair and the service is top notch. Y I have had experiences with Audi and more; this is definitely the best dealership to work with. Their prices are fair and the service is top notch. You won't be disappointed. More

Sierra is very professional and seems knowledgeable as well. Very pleased with service and efficiency.. well. Very pleased with service and efficiency.. More

Excellent customer service & Sierra always provides detailed input prior to any work being done. This provides for great outcome and satisfaction. detailed input prior to any work being done. This provides for great outcome and satisfaction. More

I was seen by Sierra, This was my 3rd time at service for the same issue but it was finally resolved. I am basing this review on this last service and not the previous services. the same issue but it was finally resolved. I am basing this review on this last service and not the previous services. More

Happy with the service my waiting time was minimum. It was ready when they claim it would be It was ready when they claim it would be More

The service tech (Jenny) was courteous and professional. Jennifer explained everything where I could understand. Jennifer explained everything where I could understand. More

It was a poor service, I told the lady that the vehicle needed fluid to clean the windshield. At the end of the service she told me that they had filled it up. When I got home the light came on indicating needed fluid to clean the windshield. At the end of the service she told me that they had filled it up. When I got home the light came on indicating that it had no fluid and was empty. That should not be done with clients. More

Courteous and efficient, only wish I lived closer. Very happy with service, lady af ghe desk was so great!! Very happy with service, lady af ghe desk was so great!! More