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Sansone Nissan

Avenel, NJ

4.5
598 Reviews
Call Dealership (866) 754-5778
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100 U.S. 1

Avenel, NJ

07001

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598 Reviews of Sansone Nissan

December 04, 2025

Went in for an oil change and Pedro was very professional and attentive to the needs of my car. He explained the things that needed to be taken care of and he made it comfortable for me to make a decision. More

by therealmaritza1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro
Report | Print
November 23, 2025

Raul got us in and out very fast and changed my key battery as a courtesy More

by Leti_d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul, Amelia Byrnes, Tom Henry, Richard Mohammed
Report | Print
November 09, 2025

Went in for an oil change and Raul listened and didn’t rush me, I finally felt heard. Waiting room was nice and comfortable. Definitely going back. More

by La13uena_vida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Report | Print
August 02, 2025

Great experience with Sansone's Route 1 Nissan. Would definitely bring my vehicle back. Thanks to Jennifer with the rental cars. More

by matthewj1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Hall, Alicia Alonso, Richard Mohammed
Report | Print
July 11, 2025

Great service Pedro Rivera knew what I needed done gave me updates. Service area is up date with equipment. This second truck I have serviced here. Waiting area also very nice great experience I will alway More

by White Wale
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pedro Rivera
Report | Print
March 21, 2025

The service dept provided excellent service, my car was inspected, service manager provided corrections of vehicle programs, got an inspection sticker. The sales department was the worst service compared t More

by mrhenryny
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaime, service , Glenn Scheider, Ray Azarcon, Alicia Alonso
Report | Print
Mar 24, 2025 -

Sansone Nissan responded

Thanks for sharing your experience! We appreciate your feedback about the sales department and will work on improving that aspect. Your insights help us enhance our overall customer experience.

March 05, 2025

Brought my son's car in for service. Transmission fluid replacement, wiper blade replacement and mounting of a spare tire. After $300 for the first two, they refused to mount a spare tir More

by Parentr38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Report | Print
Mar 10, 2025 -

Sansone Nissan responded

Hi! We’re sorry to hear about your recent experience and appreciate you taking the time to share your feedback. Our goal is always to provide honest, high-quality service while prioritizing safety, and we regret that we fell short of your expectations. Regarding the spare tire mounting, we follow manufacturer and safety guidelines when working with aftermarket rims, but we understand how frustrating this must have been. We also apologize for any miscommunication regarding pricing and for not reaching out to you directly as the vehicle owner. That’s not the level of service we strive for, and we will be addressing this with our team. We truly value your business and would appreciate the opportunity to discuss this further to see if we can make things right. Please email Shaquasia Thompson, our Customer Care Manager, at sthompson@sansoneauto.com. Thank you for bringing this to our attention.

Mar 11, 2025 -

Parentr38 responded

I’m sorry, but I am not buying it. If I had come in with 4 aftermarket, performance rims on my Altima and needed 4 new tires, I seriously doubt that the sale would have been rejected. You could not remain in business with practices like that. I bought my new rim from an online store that sold OEM Nissan parts. Your guy said it was aftermarket. I don’t know that to be true. Additionally, I was not asking you to install it and n the vehicle. It was to be used for a spare. I really find it hard to believe it was a risk when Nissan provides a donut!

February 13, 2025

Fantastic team! Excellent service! I always purchase my cars from Sansone. Their quality and professionalism are unmatched. I will definitely return. More

by PaulaCh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amelia Byrnes, Tom Henry, Richard Mohammed
Report | Print
Feb 18, 2025 -

Sansone Nissan responded

Paula, thank you for your fantastic review! We're thrilled to hear about your positive experiences with our team and the quality of our service. We look forward to welcoming you back for your next car purchase!

February 05, 2025

Having issues with Sansone Nissan Service Department getting back to me regarding an issue from January 4th. No one ever calls back or follows up. Diagnosed car, repaired something to find out it did no More

by sdonkers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin \ Nora
Report | Print
Feb 12, 2025 -

Sansone Nissan responded

Hi there, We sincerely apologize for the frustration and lack of communication you’ve experienced with our service department. This is not the level of service we strive to provide, and we understand how important it is to get timely updates and effective resolutions for your vehicle. We would like to make this right. Please reach out to our Customer Care Manager, Shaquasia Thompson, at sthompson@sansoneauto.com, so we can address your concerns promptly. Your feedback is invaluable to us, and we appreciate the opportunity to improve our service.

January 29, 2025

Clean, efficient and staff respectful to customers. For as many times as I’ve been there always proficient- just a little pricey at times. More

by Jts1029
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amelia Byrnes, Tom Henry, Richard Mohammed
Report | Print
Jan 30, 2025 -

Sansone Nissan responded

Thank you! We're glad to hear you appreciate our clean environment and efficient staff. We understand pricing is important, and we’re always looking for ways to provide great value. Your feedback helps us improve and serve you better!

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