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Santa Cruz Toyota - Service Center

Capitola, CA

4.2
193 Reviews
Call Service Center (831) 706-2611

193 Reviews of Santa Cruz Toyota - Service Center

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May 31, 2025

I appreciate Pablo’s thoroughness and explanation of the current state of my Venza. Thank you, Pablo! More

by luisaangelicagarcia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pablo Garcia
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May 30, 2025

There was a mix up on first call to dealership but everything was fine after fridays appointment. Thank you Lea More

by Wowoavila
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department. Lea
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May 30, 2025

Mark Schultz is very helpful and did a good job of explaining what was needed. More

by jeaninesande
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mark schultz
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May 30, 2025

From making an appointment, check-in, pick-up and all the mechanics in the back room this dealer knows how take care of customers. More

by eliazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Skog
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025

I have been coming to this Toyota for. While to get my car serviced and the staff is wonderful. Always very helpful and on it with getting my car done in a timely manner. More

by nicolehh23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Bandy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Giselle and the manager are great people! Very helpful and on it!
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May 30, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! Our team truly enjoyed working with you again and we look forward to your next visit!

May 29, 2025

Always helpful, knowledgeable and freindly. My favorite dealership in the Bay Area. I've been a customer for years More

by Zobrosky
Recommend Dealer
Yes
Employees Worked With
Tom Reilly
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May 30, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your repeat business! Our team truly enjoys working with you and we look forward to your next visit.

May 29, 2025

Every one is always helpful , telling everything that has an issue or possible problem. Ty More

by kathyplageman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

May 29, 2025

Offer you unnecessary services at a high cost. My car wasn't washed even though it was stated as part of my service More

by jchavez_32
Recommend Dealer
Yes
Employees Worked With
I think his name was Michael
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May 30, 2025 -

Santa Cruz Toyota responded

We appreciate your business and the feedback on your visit. Our team hopes to have the opportunity to work with you again!

May 29, 2025

The initial salesman I dealt with was helpful however others in the process were not. More

by Kenrodkey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Craig Bandy
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Aguilar
2.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Casillas
2.0
This rating includes all reviews, with more weight given to recent reviews.
Phil Lopresti
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025

Prompt service, shuttle was great Dealership office was clean Nothing else to say. Overall, great experience More

by sindele
Recommend Dealer
Yes
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May 29, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business!

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