Santa Cruz Toyota - Service Center

Another truly great experience. I noticed a troubling change in my 4Runner. I’m the 2nd owner of an awesome 1999 Toyota 4Runner. I love this car. I will never not own a Toyota. I I noticed a troubling change in my 4Runner. I’m the 2nd owner of an awesome 1999 Toyota 4Runner. I love this car. I will never not own a Toyota. I have always had SC Toyota care for it and all of its age related needs thus far. I didn’t have an appointment. I rolled up to the service department and first spoke with a guy named Dave, I’ve seen him before. You could tell by the way he listened to me and my descriptions that he already new what was wrong with the car. Maybe even two things wrong. He welcomed me into the building and introduced me to Aaron. Aaron got me set up in the system and they told me the possibles of what wrong with my suv and possible expenses. Really nice people. I felt confident up front about the potential costs and what not. Dave mentioned the car would be spending a night or two, he offered my a ride home with one of their courtesy drivers, so convenient. Before that he told me about their complimentary coffee bar and pastries, what a nice lobby, what a good latte and the best chocolate croissant I’ve ever had, no kidding. I received text communications all along the way with info, updates and a link for a driver to pick me up from my home to take me back to SC Toyota. I was thrilled upon picking up my car. I knew it was going to be like new again. I asked if Mark or Dan had worked on the vehicle as they had done before and yes they had, lucky me. I feel that SC Toyota is truly wonderful, they have really great knowledgeable employees that have been there for years and years, I would know. Thank you SC Toyota Service Department! Thank you! More

Excellent quality service from Santa Cruz Toyota. Looking forward to getting the next service! Thanks! Looking forward to getting the next service! Thanks! More

Service person was friendly, helpful, good clear communication. I like the transportation service as well communication. I like the transportation service as well More

Fast, efficient, flexible, timely, kind service agents, smooth check in and check out, good deals when available! smooth check in and check out, good deals when available! More

Personable, fair, respectful Comfortable waiting room, friendly workers, clean restrooms, and prompt attention at the reception entrance. friendly workers, clean restrooms, and prompt attention at the reception entrance. More

Kyle did a good job in explaining the repair issue, by being forthright and highlighted the Customer service importance being forthright and highlighted the Customer service importance More

Mikell did a great job helping me out and getting my car things sorted. Communicated with me well, provided updates and just my experience was excellent things sorted. Communicated with me well, provided updates and just my experience was excellent More

The people that help you there are excellent . However the popcorn in the waiting room is gone , sad for me but doesn’t change the 5 star rating at all . However the popcorn in the waiting room is gone , sad for me but doesn’t change the 5 star rating at all . More

First, I was told to come for service, but they didn’t have the necessary part available. It would be waste of time, if I didn’t check with the Parts department. Second, I was told that the repair woul have the necessary part available. It would be waste of time, if I didn’t check with the Parts department. Second, I was told that the repair would take longer, because it was a recall. Does it make sense? Eventually they agreed to do it within 2 hours, while I was waiting. Third, because of the recalled defect—broken cable securing the spare wheel—the spare wheel was lost. Yet I was told that it is not going to be replaced as a part of recall repairs. When I asked why, I was told that I could still be having the wheel and just could want another spare one. On the positive side, they were able to complete the repair in two hours as was promised, and the waiting room was comfortable and good for me to do some work done online. I still would appreciate receiving the spare wheel, which was lost due to defective cable. More

Super easy to get a last-minute appointment and they provided great customer service with simple explanations of what needed to be done to my car! provided great customer service with simple explanations of what needed to be done to my car! More