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181 Reviews of Santa Cruz Toyota - Service Center
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May 07, 2025
The care I received was prompt, professional and courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. More
by slvbeachhouse
Verified CustomerEmployees Worked With
mark
May 06, 2025
As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows would all drop down when she held the unlock button. I had to teach the tech how to use the tech stream to do it. Waiting almost an hour for a simple request to be completed More
by Jgranda
Employees Worked With
May 06, 2025
Professional. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. More
by Hoffman-j
Employees Worked With
May 06, 2025
Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful to have Santa Cruz Toyota as my car repair service!!! More
by Scarroll.5385
Employees Worked With
Mike Norton
May 06, 2025
I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 pm. It would have been nice to get a heads up it that was a busy day and that it was going to take that long. More
by ehdz81
May 06, 2025
I went in because my dash told me I needed maintenance. Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned Service was done but after I drove away the maintenance light came on again. I went back(visit#2) Someone reset the dash. It came back on. I returned a third time to find out it was a different type of alert. Toyota needed to order a part. Made an appointment for 2 days ahead. Arrived for visit #4 and was told the part had not come in! I didn't get a phone call or text to tell me. I arranged my whole work day to be.able to drop off the car. Not happy. More
by afbis
