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Santa Cruz Toyota - Service Center

Capitola, CA

4.2
183 Reviews

184 Reviews of Santa Cruz Toyota - Service Center

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May 08, 2025

Quick & easy Advisor was friendly, knowledgeable and quick. Clearly explained all that was being done during the service. More

by akriddle
Recommend Dealer
Yes
Employees Worked With
Mike?
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the great review! We will see you next time!

May 08, 2025

Quick and professional Quick, professional, and got me on my way way quicker than expected More

by leo1395
Recommend Dealer
Yes
May 09, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review! It was a pleasure having you here and our team hopes to see you again!

May 07, 2025

Bought 2 vehicles in the last year. Also used service department multiple times over that timeframe More

by zmc140
Recommend Dealer
Yes
Employees Worked With
Phil
May 08, 2025 -

Santa Cruz Toyota responded

Thank you for sharing this! Our team appreciates your loyalty and we look forward to your next visit with us!

May 07, 2025

It should not take three and a half (3. 50) hours to get an oil change and tire rotation More

by srpapagni2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
May 07, 2025

The care I received was prompt, professional and courteous. The waiting area is clean, and i greatly appreciate that water and coffee is provided. More

by slvbeachhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mark
May 08, 2025 -

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! It was such a pleasure working with you and our team wishes you all the best. See you next time!

May 06, 2025

The experience was good. The car was serviced and ready to go in 2/1/2 hrs. More

by annbilson13
Recommend Dealer
Yes
Employees Worked With
Don't remember.
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for taking the time to share this. Our team hopes to have the chance to work with you again!

May 06, 2025

I took my car in for a service appointment at 8:30 am and I had to call a couple of times to get an update. On the second call the person who answered let me know it was a busy day. My car was ready at 1:30 More

by ehdz81
Recommend Dealer
Yes
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for sharing this and providing feedback on your visit. It was a pleasure working with you, and we are here for any future needs!

May 06, 2025

Professional. Courteous. Helpful. I like the tea coffee bar for those of us that had to wait 2-3 hours. More

by Hoffman-j
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for the feedback and your business! Our team is here for any future needs and we hope to see you again.

May 06, 2025

Superb Knowledgeable service! Solved a problem that another repair shop gave up on. My service representative was very professional, helpful and friendly. I am beyond grateful t More

by Scarroll.5385
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Norton
May 07, 2025 -

Santa Cruz Toyota responded

Thank you for the outstanding review and your business! Our team is here for any future needs, come back to se us!

May 06, 2025

As always, I’m let down. Maybe it’s because I was a BMW service manager and we had higher expectations. This time my wife had a simple ask to program the car so the windows w More

by Jgranda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phil Lopresti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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