Sarat Ford Lincoln

I have always had great service when I 've brought my car in to be serviced. The staff has been courtious and answered all questions. The work has always been done in a timely manner. I will continue to car in to be serviced. The staff has been courtious and answered all questions. The work has always been done in a timely manner. I will continue to do business with Sarat Ford. More

I always have great service at Sarat ford. And with me living an hour and 15 min away, they alway work with me to get my car fixed. living an hour and 15 min away, they alway work with me to get my car fixed. More

There is not much more to say. It is known by the entire Sarat staff and owners of Sarat Ford/Lincoln that Balise Ford in Wilbraham can be seen from our condo but we choose to drive the 18 miles to Sarat be Sarat staff and owners of Sarat Ford/Lincoln that Balise Ford in Wilbraham can be seen from our condo but we choose to drive the 18 miles to Sarat because of the great relationship and friendly service personal. My first experience was with John Sarat when I purchased a 1963 Galaxie 500. It was many years later that I reestablished a relationship again with the Sarat Family Respect and trust is not given. It is earned. Sarat Ford/Lincoln has earned my respect and trust!!!!!! More

I continue to come to Sarat Ford Lincoln because the Service Deparment is Excellent. Nancy and/or Pete always get me in whenever I call. Not only are they both very friendly, but they always remember Service Deparment is Excellent. Nancy and/or Pete always get me in whenever I call. Not only are they both very friendly, but they always remember me and my vehicles. Being that I also work in a service industry, I find their Customer Service Exceptional. With both Nancy and Pete working the desk and with the mechanics and technicians working behind the scenes to perform either routine maintenance or to resolve an issue with either of my Ford vehicles, I wouldn't take my vehicles anywhere else. Your dealership consistently shows that 'Quality is Job 1'. More

I had to use the Body Shop. They were very accommodating, very friendly, easy to deal with. They made an unhappy experience easier to deal with. very friendly, easy to deal with. They made an unhappy experience easier to deal with. More

Service has always been good at Sarat. I purchased a newer Ford Explorer and have had it serviced there several times. This service was for my older explorer that my son now drives and because of the q newer Ford Explorer and have had it serviced there several times. This service was for my older explorer that my son now drives and because of the quality of work done before on my explorer I brought his there. The price is always more than what I want to pay but overall it seems fair. I will continue to utilize Sarat in the future. More

Chuck Dave and I believe Aaron ( sorry if I got it wrong) were the most friendly and professional people I have met. My wife and i spent a long time trying to decide on color. inventory had three identical were the most friendly and professional people I have met. My wife and i spent a long time trying to decide on color. inventory had three identical vehicles of different colors. We picked Frosted glass. They were patient and made our purchase enjoyable. Thank you guys for all the help. More

My experience purchasing my new truck was enjoyable from start to finish. I was looking for a new truck and Sarat had by far the largest selection in my area. I used their website to get an understanding start to finish. I was looking for a new truck and Sarat had by far the largest selection in my area. I used their website to get an understanding of what I wanted and visited the dealership to see the trucks in person. The sales person was helpful, knowledgeable and informative without being pushy. I feel I received a great price on the new truck and a fare deal on my trade-in. I was able to view the inventory at my own pace, test-drive what I wanted and within a couple of hours drive my new truck home. I plan to recommend Sarat to anyone looking to buy a new Ford. More

Dan was truly wonderful! He went above and beyond to ensure that we bought the right car at a great price. He was so easy to talk to and he made sure we had all of our questions answered plus he provide ensure that we bought the right car at a great price. He was so easy to talk to and he made sure we had all of our questions answered plus he provided additional information to help us make a decision. More

When my car broke down and I called Sarat Ford Lincoln I spoke with Pete. He answered all my questions. When I asked about a loaner car he checked and found I was eligible for one. However, there wasn't one spoke with Pete. He answered all my questions. When I asked about a loaner car he checked and found I was eligible for one. However, there wasn't one there at the time. While I was waiting for the truck to arrive to tow my car in Pete called and said if I could be there later about 3:00 P.M he would have a car there for me. Well, the truck came about two minutes later. When I arrived at Sarat Ford about 11:00 - 11:30 A.M. Pete had a car ready for me. This was wonderful as I was babysitting in the afternoon and didn't know how I was going to change that if I was late. Once before I had to wait in the waiting room for someone to pick me up and take me to a car rental place. Then I had to fill out papers, etc., well, it all took about two hours. If this happened I would have been late. So I want to thank Pete for his helpfulness, pleasantness and kindness. He made a bad situation very tolerable. Everyone I spoke to there was very, very friendly. Barb More