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Sarat Ford Lincoln
Agawam, MA
119 Reviews
There are numerous reasons why drivers choose Sarat Ford Lincoln. Proudly serving Agawam, Springfield, Chicopee and Westfield, our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail.
Founded in 1929 by John S. Sarat Sr., Sarat Ford Lincoln - a distinction merited by their commitment to obtaining the highest level of customer satisfaction. The staff at Sarat Ford Lincoln believes that a professional business relationship and concern for the needs and expectations of the customer are key to their continued success.
Today, John "Jack" Sarat, Jr. and his sons Jeff, Chris, and Scott carry on the Sarat Family tradition together with the entire Sarat Ford Lincoln Team. Their full service dealership offers quality products, quality service and convenient service hours.
Sarat Ford Lincoln offers a variety of New and Pre-owned vehicles. Plans to expand Sarat's service department were realized in 1989, when a new dealership was built across the street. The original building was converted into a state of the art body shop facility. The new building has an impressive 24 bay service center that today houses a $1,000,000 parts inventory featuring many varieties of other specialty manufactures.
Sarat Ford Lincoln is a Fast Lube dealership - providing 29 minute lube, oil and filter changes without an appointment, for added convenience, the service center is open until 8 PM Monday through Thursday, 5 PM on Fridays and 8 AM - 4 PM on Saturdays.
On behalf of everyone at Sarat Ford Lincoln, we would like to thank you for visiting our web site. We offer superior sales and service for our valued customers. We are committed to serving our friends and customers and look forward to hearing from you.
Sarat Ford Lincoln truly has every one of your automotive needs covered. The only question left now is how we can best serve you. To take advantage of any one (or more) of our services, be sure to contact us today. Or, stop by and see us in person at 245 Springfield Street Agawam, Massachusetts.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 12:00 PM - 4:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 119 reviews
April 19, 2023
They did not backup there warranty on Transmission for a 2014 ford Focus. Ford has failed in supporting a poorly designed transmission. Sarat Ford sold me a 2014 Ford Focus knowing the transmission was faul 2014 ford Focus. Ford has failed in supporting a poorly designed transmission. Sarat Ford sold me a 2014 Ford Focus knowing the transmission was faulty. They repaired the first failure of the transmission after only 4000 miles . The Transmission failed again and they want to replace the transmission for $7300.00. They claim the warranty parts are not the problem. There is a class action law suit that has exposed the transmission is a complete failure. My car is now worth $300.00. Sarat Ford is a disgrace. I purchased this vehicle with 39000 miles on it. The transmission has failed twice over the last 40000 miles. I feel they have falsified the problem with the transmission and are hiding behind Fords poor design. The clutch is the problem. They refused to fix it. Don’t buy a vehicle from this dealer. More
by 17091494
Employees Worked With
Marcy Jediny
October 21, 2022
They had exactly what I was looking for at a reasonable price. And I was happy with the trade in value I received. Everything happened rather quickly, just the way I like it! price. And I was happy with the trade in value I received. Everything happened rather quickly, just the way I like it! More
by jaredtatro72
Employees Worked With
John Cassidy, Nate (finance manager)(?)
July 03, 2022
Overall, the process went very good. Car was in perfect condition when I picked it up. I would purchase a car again from Sarat. Car was in perfect condition when I picked it up. I would purchase a car again from Sarat. More
by tflynn1224
Employees Worked With
Glenn, Jeff, business manager
June 06, 2022
Very nice dealership. I had a great experience and the staff were super friendly. I would defiantly come back here again. John the salesman was really great. He was no I had a great experience and the staff were super friendly. I would defiantly come back here again. John the salesman was really great. He was not pushy at all and was very friendly and knowledgeable . More
by Elite
Employees Worked With
John Cassidy
February 03, 2022
Second vehicle I’ve purchased new from Sarat first ford and now Lincoln. Both experiences were fantastic. The team at Sarat Lincoln so welcoming and upfront with everything. My salesperson Ken kept me abre and now Lincoln. Both experiences were fantastic. The team at Sarat Lincoln so welcoming and upfront with everything. My salesperson Ken kept me abreast of every detail of my long awaited specially ordered vehicle. From order status to informing me the day it was to hit the assembly line , completion , transit and eventually picking up my new car. Not sure if a dealership or sales person could impress me more. Thank you SARAT , Kevin E. More
by kevincbe1
Employees Worked With
Ken,Jake
