About Us
Copyright 2014 DR Media Holdings, LLC
Search

Saturn of Southfield

29929 Telegraph Rd, Southfield, Michigan 48034
Sales: (248) 354-6001

Makes: Saturn|Service Center
 

Overall Rating N/A

4 Lifetime Reviews

Write a Review
Saturn of Southfield
4 Lifetime Reviews
Saturn of Southfield Info
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.
Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Is this your dealership?

Learn about our award-winning Certified Dealer Program and claim this page.

Write a Review

4 Dealership Reviews
Filter Reviews By:
dhoffecker
4/16/2012
Reason For Visit
Service

"I had a slow leak in a tire. They were very thorough in..."

I had a slow leak in a tire. They were very thorough in reviewing the condition of all tires and recommended replacing two of the four and rotating the remaining. The waiting area was comfortable and pleasant. They were great about keeping me informed regarding their progress. Very professional and friendly.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Don Tailor

Did you find this review helpful?

Yes
thehatfields
7/22/2008
Reason For Visit
Sales

"I recently leased my 2008 Saturn Aura from Saturn of..."

I recently leased my 2008 Saturn Aura from Saturn of Southfield, and what a great experience I had. Not knowing a lot about Saturns, I was not sure what to expect, but was blown away by everyone. I was thanked for my business so many times from everyone at the store, and really felt liked I was a valued customer. When I had a recent service visit, everything was handled with ease. I wanted to say thank you to everyone there for making me feel like a valued customer and want others to know of what a great place this is to your car from!

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Darcy, Julie, Ryan, Robert

Did you find this review helpful?

Yes
 
2
julia2007
6/20/2007
Reason For Visit
Sales

"I had the most pleasant car buying experience at Saturn..."

I had the most pleasant car buying experience at Saturn of Southfield. The whole staff was wonderful, and made my transaction hassle free and easy. I will send all my friends and family to this dealership.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: Yes

Employees dealt with

Did you find this review helpful?

Yes
kameteyer
6/21/2006
Reason For Visit
Sales

"Basically, I have vowed to never shop at any Saturn..."

Basically, I have vowed to never shop at any Saturn dealership ever again. The reason is simple: We went to SoS asking for two things on our Saturn Vue: All Wheel Drive and Side Airbags. CJ, our salesperson, looked for a week for a car with those specs. He came back with one that had those two things, plus a lot of other crap we didn't want. We took it. Two months later, I noticed that, in fact, the car didn't have side airbags. I contacted the dealer, and they didn't care...we had signed the paperwork. I mentioned that CJ left the table during the time when we read the stack of paper work, and he never explained that the car was missing one of the two options we had requested. We signed, and we are sorry we did. We went to the "top" of Saturn customer service, and the attitude has been throughout, that Saturn doesn't care, since we signed for the car in the first place. They don't care that we're driving a car we feel unsafe in, and their only solution was to offer us another Vue for $415 per month!!! Thanks, I'll take my extra $100 per month down to the Lexus dealership. CJ knew exacly what he was doing. Since he couldn't find the car we wanted, he crossed his fingers and tried to sell us a car that he knew we didn't want. His gamble paid off, but I hope Saturn folds because of this type of anti-customer service.

More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
I Recommend This Dealer: No

Employees dealt with

CJ, Steve, Julie, Sierra

Did you find this review helpful?

Yes
 
4

Saturn of Southfield responded to this review

October 23, 2008

At Saturn of Southfield we are committed to providing the highest level of customer service. We will do everything possible to find the right vehicle that the guest has requested. In many instances when we don't have an exact match we will reach out to our trading partners to find it for them. Sometimes the exact match may not be available and we are very open with our guest to let them know what options on the available vehicles are. There may be times when a guest will need to order the vehicle with exactly what they want and we also welcome that as an alternative too.

1
1 - 4 of 4 results

Need a new car?

Cars for Sale By This Dealer
Sort By:
View All Inventory