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Schaumburg Ford
Schaumburg, IL
1,671 Reviews
Welcome to our dealership—we're glad you're considering working with us to buy your next vehicle or take care of the one you already have. If you decide to choose us as your dealer, you'll be greeted with a smile by our friendly team of experts every time you chat with us or visit us in person. With the human touch, it's easy to find what you're looking for, whether you know exactly what that is or you want some help making up your mind. Whether you're here to buy a new Ford, test drive a used model, iron out the details of a financing agreement, or take care of maintenance and repairs in our service center, you'll enjoy outstanding customer service from start to finish so you can have a pleasant and rewarding experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,671 reviews
April 19, 2010
This was the second Ford place we looked at in a few weeks. We were just shopping for a new car but ended up leasing a new Ford Fusion from this dealership. We love the car and their customer service! weeks. We were just shopping for a new car but ended up leasing a new Ford Fusion from this dealership. We love the car and their customer service! We were Peter's 1st customers and this was our first new car we bought as a married couple. My husband was asked to cut Peter's tie for good luck, very entertaining. He was attentive and remembered our names right off the bat which is a plus in my book. He actually listened to what we wanted, asked questions, and was not pushy on the sale. The rest of the team (James and Sam) were very helpful and friendly. We went to several other dealerships (non Ford) but the experience was so-so. We felt like we were really taken care of at this place that we ended up getting a new car from them. We liked that fact that the Fusion was Motor Trend of the year. Sam did all he can to give us a great deal on our car:) We had a set price in mind and he got creative and they were able to get it down to what we were asking for:) The place was clean and up to date. They even gave us bottled water and they had a fresh popcorn machine in the building which was nice because we were there for a while (past dinner time). They weren't pushy and they allowed us to take our time in making our final decision. They didn't even mind that we ended up closing the place, but came out as happy customers. They cleaned up our car nicely and James was patient with us explaining how to use the features in the car, especially the bluetooth and sirus options:) Overall, great experience and we'd recommend this place if you're looking for a new Ford. They have a wider selection of cars on the lot. Ask for Peter and tell him Chris and Dinah referred you to him:) More
by dinahmite
Employees Worked With
Peter Klock, James Manos, and Sam Shalabi
