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Schmelz Countryside Volkswagen

Maplewood, MN

Overview
Reviews
4.8
253 Reviews
Call Dealership (651) 484-8441

1180 East Highway 36

Maplewood, MN

55109

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Showing 253 reviews

September 06, 2025

Customer service is tops. Shavean is a 10 star employee. I go to this dealer just to have her as my representative!!! Carl is friendly and helpful. More

by linka.holey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Did not get
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September 06, 2025

Service advisor very helpful with explaining what needed to be done based on the service recommendations. More

by webermargaretj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shevaun, service advisor
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Sep 06, 2025 -

Schmelz Countryside Volkswagen responded

Thank you for your feedback. We're pleased our team could assist you with your service recommendations at Schmelz Countryside Volkswagen.

September 02, 2025

The dealership was on time great with communication and letting me know what was going on with my car.They even sent me a video of the work that needed to get done and why I feel very secure and confident More

by AMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember their name but they're awesome.I look back on my texts and I didn't see the name on my text.I'm sorry, Marcus Haus
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Sep 02, 2025 -

Schmelz Countryside Volkswagen responded

We're glad to hear you appreciate the communication and transparency we provide at Schmelz Countryside Volkswagen. We're always here to help with your car needs.

August 28, 2025

I had a fantastic experience purchasing my new car! Nate in sales and Nate in finance were both incredibly accommodating and made the whole process smooth and efficient—I was in and out in just a few s More

by Angelica W
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nate, Marcus Haus
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Aug 29, 2025 -

Schmelz Countryside Volkswagen responded

We appreciate having you as a loyal customer at Schmelz Countryside Volkswagen. Our team is committed to making each experience smooth and efficient for valued customers like you. Thank you for sharing your positive feedback about purchasing your new car with us.

August 27, 2025

Shevawn and her team help me take really good care of my vehicle- I always feel like they’re straight with me. More

by mlortmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shevawn
Report | Print
Aug 28, 2025 -

Schmelz Countryside Volkswagen responded

Thank you for sharing your positive experience with our team at Schmelz Countryside Volkswagen. We're pleased to hear you feel you can trust us with your vehicle's care.

August 22, 2025

Prompt, efficient service. Excellent customer service. Tech video was informative and helpful. Job was completed on time. More

by ccombsly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcus Haus
Report | Print
Aug 23, 2025 -

Schmelz Countryside Volkswagen responded

We're glad you appreciated the service and informative tech video. Thank you for choosing Schmelz Countryside Volkswagen.

August 14, 2025

Schmelz and Shevawn did a great job taking care of my car and ensuring I understood the work being performed More

by TheFoleys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shevawn Vork, Marcus Haus
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Aug 14, 2025 -

Schmelz Countryside Volkswagen responded

We're grateful for your positive feedback and happy that our team could assist. Safe travels with your car.

August 14, 2025

These people were awful, from the sale person to the manager, bad bad bad bad More

by fkassemi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Marcus Haus
Report | Print
August 09, 2025

Needed my car back fast they made it happen. Valve seal replacement only took them two days and one day was dealing with my extended warranty More

by Jkehren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Aug 10, 2025 -

Schmelz Countryside Volkswagen responded

We're happy to hear our team could assist with the valve seal replacement promptly. If you need any further assistance with your extended warranty, feel free to reach out.

August 08, 2025

Friendly, knowledgeable staff. Whenever I have my car serviced, I always feel like the staff know me. Very professional, but have a great sense of humor, if I joke around. More

by Billie Novy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shevawn
Report | Print
Aug 09, 2025 -

Schmelz Countryside Volkswagen responded

We appreciate your kind words about our team at Schmelz Countryside Volkswagen. We're glad to hear you find them both professional and personable during your visits.

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