Schworer Volkswagen - Service Center

Jan. 24 - called and asked about a repair which was needed. Key won't turn all the way, and car won't start. Something wrong with the ignition. Had it 24 - called and asked about a repair which was needed. Key won't turn all the way, and car won't start. Something wrong with the ignition. Had it dropped off at their Service Center. I was told the part would come from California and arrive in 5-7 business days - so about a week or two for the repair. Feb. 7 - Haven't heard anything, so I call them. Still no part. Feb 14 - fully a week after even the most liberal estimate, STILL NO PART. No tracking number, so probably not even shipped. They won't give me any contact information for where they placed the order. When asked what will be done to expedite, I'm basically told they have no interest in doing anything to help. So I make a few calls and find a place that says they can source a part fairly quick and make the fix. I call VW back and tell them I'm going to have the car moved. But they now say they won't let the car go until I pay for the part, which HASN'T EVEN SHIPPED. I tell them to cancel the part - they refuse. I tell them I'll pay for the diagnostic - they refuse. Then they threaten a lien. Escalated to manager, who doubles-down on the refusals. She says she'll just make the diagnostic the full price of the part. I find out from her it actually comes from Germany, not California. I'm also told I have to pay for the part because they can't return it. None of this was explained before I agreed to have them do anything. Which means they're charging me for their lies, for a part which hasn't even been sent to the country, and for work they haven't done. Zero customer service. And it isn't even the first time. Last time they "fixed" the wipers, but did such a poor job one came loose three days later. My mistake for giving them a second chance. Now working to see what my rights are regarding getting my car moved. More

Have always had excellent service, great customer support (courtesy drive to/ from work), and friendly, knowledgeable people. Lori in Service and Tom in Parts Rock! (courtesy drive to/ from work), and friendly, knowledgeable people. Lori in Service and Tom in Parts Rock! More

I had a very bad experience with VW service. The Manager Lori was very rude, had an attitude and no customer service skills. My car was going to take 2 weeks for parts to be available. Never attempted to fi Lori was very rude, had an attitude and no customer service skills. My car was going to take 2 weeks for parts to be available. Never attempted to find a loner car. They just said "too bad". For someone who has had 4 leased cars from this dealership I was expecting some respect for being a loyal customer. I'm never going to be using them again. More

Outstanding Personal Service I love my VW Rabbit. Schworer VW takes good care of me and my car. Everyone is very professional and courteous. Their waiting room is so clean and I love my VW Rabbit. Schworer VW takes good care of me and my car. Everyone is very professional and courteous. Their waiting room is so clean and comfortable that I'm always sorry I have to leave so soon! More

My dream becomes reality I have owned old VW Bugs and Vans for years and when I went looking for a new car the first place I looked was at the 2013 VW Beetles. I was amazed at I have owned old VW Bugs and Vans for years and when I went looking for a new car the first place I looked was at the 2013 VW Beetles. I was amazed at how well-built this car is and how solid it felt and drove. Needless to say, I bought it. Not only do I remain in love with the car (it does have both heat, AC and bluetooth), but I am really just so pleased with my local dealer-Schworer Volkswagen. The online scheduling of maintenance allows me to fit oil changes into my schedule and when I take the car in it always comes back with the work done well and fast, but they clean out my car and wash it. The people at the dealership are really wonderful. I recommend these cars and this dealership to anyone who will listen. More

Amazed and grateful I am truly amazed and thankful for my last visit to Schrower Volkswagen, my car broke down on the interstate, so I had my car towed to Schrower Volksw I am truly amazed and thankful for my last visit to Schrower Volkswagen, my car broke down on the interstate, so I had my car towed to Schrower Volkswagen to be checked out and it turned out to be my timing belt, they took very good care of me and took care of the whole claim process with my extended warranty company and even got the extended warranty company to cover more than what they into ally approved to pay A special thanks to Lori in Service and Rudy, they took care of me and returned my car to me all clean and shiny and took care of my headlight that burnt out when I got ready to leave the dealership Thanks again More

never a problem they could not solve Have been a customer since 2009 and will be for as long as I can drive. Love the quality of the V.W. and the service we receive at Schworer is top not Have been a customer since 2009 and will be for as long as I can drive. Love the quality of the V.W. and the service we receive at Schworer is top notch Lori is very helpful and Rudy besides being a mentor to youth sports is a guy that knows Das Auto inside and out. More

Great customer service with friendly staff Since we have owned our TDI in December 2014 we have been impressed with the level of service we have received through the DEF line recall work to our Since we have owned our TDI in December 2014 we have been impressed with the level of service we have received through the DEF line recall work to our regular service appointments. The dealership has taken care of us and they always ensure we drive away satisfied. More

Awesome service Service people are knowledgeable and friendly. They awsnser any questions you my have. Finally they have reasonable prices and finish the work quickly Service people are knowledgeable and friendly. They awsnser any questions you my have. Finally they have reasonable prices and finish the work quickly. Would suggest them to anyone. More

Great service, great communication! We bought a 2008 used VW Bug from Schworer VW. We have had all service work done at Schworer VW and are very happy with the service department. We a We bought a 2008 used VW Bug from Schworer VW. We have had all service work done at Schworer VW and are very happy with the service department. We are always treated very well and told before hand of any possible additional expenses. The service department personnel always makes sure we understand what any additional costs will be and IF we want the service done. More