Schworer Volkswagen - Service Center

Our 2009 Tiguan had 3 oil leaks with the first 2 leaks fixed under the 30,000 mile warranty. The 3rd same leak happened 10,000 miles later under the 50,000 mile warranty. I contacted VW customer care on-l fixed under the 30,000 mile warranty. The 3rd same leak happened 10,000 miles later under the 50,000 mile warranty. I contacted VW customer care on-line and got no help at all. VW customer care advocate could only appologize and tell me that it was my problem to get it to Schworer VW 240 miles away. We had purchased a 2007 Beetle from Schworer so I called and talked to Rudy Wagner (Service Manager) and explained my problem and how VW had been no help at all. Rudy asked me to give him 30 minutes and he would call me back. Rudy called back and made arrangements for Max to pickup the car at Schworer's expense as VW would not do this. Rudy and his team found the cause of the oil seals leaking and replaced the front differential as well as the heater fan motor that had been squeaking before the warranty ran out. Schworer did all this at no charge to me. Thank you Rudy Wagner & team More

The dealership refused to live up to their warrant requirements and instead said that I had to pay half of a charge that should clearly have been covered by my warranty. I will not be returning to th requirements and instead said that I had to pay half of a charge that should clearly have been covered by my warranty. I will not be returning to this dealership in the future. Also I am done with Volkswagen cars. I love the good fuel economy and value of the cars, but the consist minor issues with very expensive fixes I can no longer deal with. More

Very rude. No interest in whether I was satisfied with the service. Seemingly poorly trained mechanics. Purchased a VW from Williamson prior to the ownership change. Excellent service! Will never the service. Seemingly poorly trained mechanics. Purchased a VW from Williamson prior to the ownership change. Excellent service! Will never darken the door to Schworer VW. More