Scott Volkswagen

Called a day ahead about a car that they listed as CPO for 23k but come to find out it wasnt CPO but guess what the price was still the same Mohammed told me the car had lane keep asisst on the test drive for 23k but come to find out it wasnt CPO but guess what the price was still the same Mohammed told me the car had lane keep asisst on the test drive but couldnt figure out it didnt have it after I signed they took no responsibility for lying about the feature and James had no empathy and made me feel uncomfortable and was like you shoulda of double checked that before you signed I said I took the word of your salesman who should know the options of an se trim of a tiguan your most selling car anyways I come to test drive a dirty car and still wasnt cleaned properly after 4-5 hours they hand me 1 key and dont bother to look for the other one I drive 3 hours home cone back next day to return the vehicle and James didnt make any attempt to return the car they decieved me into buying and all I get is an offer of $200 they other key and them attempting to clean the car but still had white ash in the cupholder and red stains on the back seat the same car is going for 17-19k same miles since it wasnt CPO they overcharged me 4-5k more than the retail price on the car already filed a bbb review next will be complaining to vw corporate and The CPA I understand VW isnt making any money but if your salesperson lies about an option thats enough to acceot the car back at any large dealer I feel like they knew I was out of state and could careless about me leaving happy. I am 39 years old bought over 40 cars in my life and this was the most stressful and disappointing experiences Ive ever had or heard of my friend sells cars at Toyota he told someone a car has heated seats and it didnt so they returned the car simple as that and he was local More

Terrible buying experience with this dealership. After they misunderstood the deal I had from a competing dealer, they accused me of having a fake deal that would not be delivered by the other deale After they misunderstood the deal I had from a competing dealer, they accused me of having a fake deal that would not be delivered by the other dealer. They wasted my time, were unprofessional and condescending. I took delivery on 2 cars later that week with a deal Scott was unwilling to match. More

I had a mysterious issue with a loud noise every time I drove my car and it had it serviced by someone named (Shawn? Sean?) and he figured it out and was very honest and didn’t overcharge me- which is rare drove my car and it had it serviced by someone named (Shawn? Sean?) and he figured it out and was very honest and didn’t overcharge me- which is rare to find in the city. Fixed it with an affordable price and an extremely friendly attitude More

I was ther on Friday 3-29-24 to look at a 2024 Volkswagon Atlas Cross Sport. I wanted the white one, and was told it was in transit. So they had a metallic silver. My salesperson was Dennis Holley. Both Denn Atlas Cross Sport. I wanted the white one, and was told it was in transit. So they had a metallic silver. My salesperson was Dennis Holley. Both Dennis and the Business Manager James were excellent, they were honest and respectful and very professional. We were not able to do the deal on the purchase on 3-29. I did get frustrated the next morning and decided to wait until I saw the white Atlas which is due to be arriving in 3 weeks. They did call me on 3-30 morning to grant me what I had offered for the Silver Metallic. I changed my mind mostly because of the color. I'm hoping to see the white Atlas when it arrives and hopefully we can make the same deal. Again I just wanted to thank James and Dennis for their customer service and professionalism. I highly reccomend Scott's Volkswagon. More

We got received such incredible service here and were met with kindness, transparency and speed...not to mention a much lower cost than originally quoted. I am not one to write reviews, but I was really blow with kindness, transparency and speed...not to mention a much lower cost than originally quoted. I am not one to write reviews, but I was really blown away by our experience here recently! More

drove 1. 5 hours to test drive a car I only for them to tell me it sold via online sale while I was on the test drive with cash in hand. Nothing was done to ma 5 hours to test drive a car I only for them to tell me it sold via online sale while I was on the test drive with cash in hand. Nothing was done to make things right. Was just told sorry no longer available. Horrible business practice from a horrible business with xxxx poor priorities. More

Went in to look at a used 2014 Chevy Cruze for my daughter. Emile was knowledgeable and friendly. The process was a breeze as Emile took care of all the details. daughter. Emile was knowledgeable and friendly. The process was a breeze as Emile took care of all the details. More

I just bought a brand new car that was given to me with a broken tech system that they said will take months to fix. I am now down 36k dollars and without a car. Terrible place, terrible service. AVOID this broken tech system that they said will take months to fix. I am now down 36k dollars and without a car. Terrible place, terrible service. AVOID this place. More

The owner Kim threatened that she's was going to keep my car and not give it back to me. Why? Because I told her I'm going to never go there again and I'm going to change all my reviews online to bad review car and not give it back to me. Why? Because I told her I'm going to never go there again and I'm going to change all my reviews online to bad reviews. Why did this happen. Because my car is a lease. They wanted to charge me 200 bucks for an oil change wire. I've been going to Scotts Volkswagen for over 10 years. My car is a lease and yet their gonna charge me 200 bucks for an oil change wire. Here's the best part. My car was running fine until they told me while I was getting an oil change that I needed to update my computer. I should never have agreed to this. They tried to tell me that a rodent ate my wire. I don't have rodent problems at my house. I'm an exceptionally clean person. It was insulting for their service team to say that and Kim the owner. The best part is I'm a certified pesticide applicator. I know how to prevent a house from having rodents and mice. Kim threaten me when I told her I was going to go change all my good reviews and make them bad. That's when she told me she's keeping my car and she hung up on my face. I went totally nuts. I had to call them back and threaten them that if I don't get my car back I'm calling the cops and I'll be there with the cops and you guys will end up all over the news. What a joke this place is. To treat a loyal customer like this, is totally horrible. The owner Kim would rather charge me $200 for something that wasn't even my fault. I also want to add. Don't pay any attention to all their good reviews. What they leave out is the only way you will get one free oil change is if you leave them a good review. 99% of other car dealerships when you lease a car you get oil changes done for free during the time of your lease. Not at Scotts Volkswagen! Stay away from this dealership! More

AWESOME EXPERIENCE. CHOOSE SCOTT VW!!!! I bought a 2022 Taos and I’m absolutely in love with it. This is my first SUV and I’m so happy I made the switch from my Jetta. T CHOOSE SCOTT VW!!!! I bought a 2022 Taos and I’m absolutely in love with it. This is my first SUV and I’m so happy I made the switch from my Jetta. The salesperson, Chris, was absolutely a delight to work with. He was extremely helpful, professional and polite. I almost went to a different dealer and I’m so glad I didn’t. The General Manager was extremely helpful as well. There were several customers when I went to get my plates and I told them I didn’t mind waiting until they were done, but the GM actually came out and put my plates on for me. More