Seattle Jeep

Incompetence or not wanting to do the job. No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent v No return phone calls, no updates on problems. This is a brand new truck with many issues. After two visits one problem is resolved. My most recent visit was estimated a half day service which turned into three days without a truck and nothing was fixed. More

Selina Pollino is great to deal with. She has excellent communication and my truck has been done ahead of schedule the last two times in the shop. She has excellent communication and my truck has been done ahead of schedule the last two times in the shop. More

Fabulous experience. The other location closed and the new one is very helpful. I will go back. The other location closed and the new one is very helpful. I will go back. More

Work took too long. Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicl Communication from service rep was very poor and I had to constantly ask for updates. Too expensive. Didn’t solve the problem after having the vehicle for weeks. 3rd party recommended by dealer and that was used for PCM rebuild in CA was a disaster and never fixed the PCM, horrible comms and maybe in the end never even rebuilt it after having it for weeks. When the rebuilt PCM came back, the codes never changed. I got vehicle back, check engine light and MAF sensor code still there and yet I was charged $2k for other stuff. Afterward I went to another garage who got a PCM from ebay, installed it and fixed the check engine light in a week! Dealer parts dept did not exhibit sense of urgency with the 3rd party PCM rebuilder, when they told my service rep to stop calling them and maybe they could get some work done. Someone needed to dog the rebuilder who would put my service rep on hold for 45 minutes! The diesel mechanic, who recommended the PCM rebuilder who failed to deliver, was reassigned at some point which I found out later. Dealer did not charge me for the PCM nightmare (they were going to the 3rd party to get their money back supposedly but I never heard back) but did charge me for the MAF which was ok except wo fixing the PCM this can cause more failures. My biggest frustration has always been the lack of communication from the service rep. She is a professional, Personable and competent person and I suspect her workload is too high to provide the customer experience I expect which is to be updated on my repairs and called back. At one point there was a mixup and the rebuilder said my PCM was sent back yet the parts dept couldn’t find it. This caused me quite a panic knowing my vehicle was bricked wo my original PCM. Turns out the rebuilder mixed up the order yet continued to not report the status to the dealer. I thought going to the dealer with a vintage Jeep was the best solution because they had the tools, but turns out a regular garage fixed everything the dealer didn’t and did it faster and cheaper. And when they done, so was the diesel smell I complained about to the dealer. So after over $2k, the main issues I came into the dealer with (check engine light and exhaust gas diesel fumes) were not fixed until I took it somewhere else. I don’t doubt the other repairs were warranted but my main issues were not fixed after 6 weeks! Next time it takes that long for a vintage PCM try DriveTech on ebay and if it doesn’t work you can send it back! The only reason you got any stars at all is because I like Eliza and trust her sincerity but she is working in an environment with systemic failures at the dealer. Give the reps a better system and tools! More

Why are you sending me this review this is so dumb thank you bye now you bye now More

My experience was top notch, with timely service, great communication from Chandler, and the results expected. communication from Chandler, and the results expected. More

James Gill is an absolute professional, knowledgeable and very helpful. A real pleasure to work with. He goes beyond the call of duty by suggesting places of interest (we chat a bit) and recommendations fo very helpful. A real pleasure to work with. He goes beyond the call of duty by suggesting places of interest (we chat a bit) and recommendations for non-service work I could check out. Two thumbs up! More

I dropped off my vehicle at my appointment time of 7am, when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by n when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by noon. I did not. I waited until 1:30 to call and I had to leave a message. I then waited until 2:30 and called my contact directly and was sent to voicemail. I then called back at 3 and spoke with the directing secretary who said she wouldn’t email the one over my case. I also emailed. I finally received a text message at 4:30 with an answer and a potential large bill. The issues with my vehicle aren’t the problem, it’s the lack of attention to detail the one over my case had. I chose to take my jeep to a dealer in a different city because of this, and I live 10 minutes from Seattle Jeep. Communication is very important to me and Seattle Jeep doesn’t seem like it’s an issue to them at all. More

Selina and the promaster service team were super helpful. They diagnosed our problem and did our 30k mile service for the 2500. Appreciate all you guys did for us! They diagnosed our problem and did our 30k mile service for the 2500. Appreciate all you guys did for us! More

I always have a good experience when I come to the dealership with maintenance to be done to the company minivan. Selina Pollino makes the experience great. dealership with maintenance to be done to the company minivan. Selina Pollino makes the experience great. More