Chrysler Dodge Jeep Ram of Seattle - Service Center

James Gill is an absolute professional, knowledgeable and very helpful. A real pleasure to work with. He goes beyond the call of duty by suggesting places of interest (we chat a bit) and recommendations fo very helpful. A real pleasure to work with. He goes beyond the call of duty by suggesting places of interest (we chat a bit) and recommendations for non-service work I could check out. Two thumbs up! More

I dropped off my vehicle at my appointment time of 7am, when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by n when they opened. The woman I was dealing with in the morning told me she wouldn’t be the one handling my case, but I should hear something back by noon. I did not. I waited until 1:30 to call and I had to leave a message. I then waited until 2:30 and called my contact directly and was sent to voicemail. I then called back at 3 and spoke with the directing secretary who said she wouldn’t email the one over my case. I also emailed. I finally received a text message at 4:30 with an answer and a potential large bill. The issues with my vehicle aren’t the problem, it’s the lack of attention to detail the one over my case had. I chose to take my jeep to a dealer in a different city because of this, and I live 10 minutes from Seattle Jeep. Communication is very important to me and Seattle Jeep doesn’t seem like it’s an issue to them at all. More

Selina and the promaster service team were super helpful. They diagnosed our problem and did our 30k mile service for the 2500. Appreciate all you guys did for us! They diagnosed our problem and did our 30k mile service for the 2500. Appreciate all you guys did for us! More

I always have a good experience when I come to the dealership with maintenance to be done to the company minivan. Selina Pollino makes the experience great. dealership with maintenance to be done to the company minivan. Selina Pollino makes the experience great. More

Improved. Keep up good work to give great service and taje care of yiye employees Keep up good work to give great service and taje care of yiye employees More

Dealership would not accept responsibility for improperly installing a defective PTU in my Cherokee with 60k miles. Repair cost nearly 5k. They were required to recall about 100k Cherokees like mine since installing a defective PTU in my Cherokee with 60k miles. Repair cost nearly 5k. They were required to recall about 100k Cherokees like mine since they knew defective PTU was defective. Even though they knew original PTU was faulty, I had to pay for repairs since my car was not included in a batch recalled. I won't do business with this dealership anymore because they won't take responsibility for mistakes they make. Buyer beware. More

The intake was quick. Very clear communication. Really appreciate the text updates during the service work to keep me informed. Were able to diagnose and fix a secondar Very clear communication. Really appreciate the text updates during the service work to keep me informed. Were able to diagnose and fix a secondary issue I was having that wasn't included in the original service scope of work. Excellent service and I plan to return for future service work. More

Good service. Eliza is a fantastic service writer. Never any worries when dealing with her. Also a shout out to employee. Robin Smith who has also been a big he Eliza is a fantastic service writer. Never any worries when dealing with her. Also a shout out to employee. Robin Smith who has also been a big help. More

Excellent and timely service. James Gill is a terrific and helpful service adviser to work with. James Gill is a terrific and helpful service adviser to work with. More

My sales rep was very nice and went out of his way to check warranty information on my vehicle (Thanks!) but the overall experience was underwhelming. I wasn't in a hurry so it wasn't a big deal, however check warranty information on my vehicle (Thanks!) but the overall experience was underwhelming. I wasn't in a hurry so it wasn't a big deal, however, I scheduled an oil change in advance which I'd expect to be a short visit. I was told it would be under an hour. It ended up taking a little over 2 hours. I didn't get any updates to say it would take longer. I was given a paper of the multipoint inspection but no detailed explanation of services. After getting into my car, the techs didn't even take the time to reset my Oil indicator. More