Seattle MINI

I've never had a new car buying experience so easy and been treated so well. I am now into my second day of ownership and I find it hard to get out of the car or stop looking at it. My girlfriend must hav been treated so well. I am now into my second day of ownership and I find it hard to get out of the car or stop looking at it. My girlfriend must have said "so cute" a few hundred times. Now I know what the Mini smile is all about. There are so many thoughtful features and extras that I am enjoying learning the customization I can do so this Mini is truly mine. I invited a neighbor for a ride and we both remarked over and over about the quality of fit and finish. Then I let my neighbor take the wheel and what was supposed to be a round the block trip turned into a 4 mile ride. We both took turns at some very twisting turning roads and were amazed the PERFECT handling. I did mention to my neighbor that I had to do other things today so I could get him to give me back my Mini. He wants one now. Hurray for Oxford England, Seattle Mini, David Wolf and Michael Brown. I am so happy to have joined the club. Peter White 206-523-2386 captain4488@gmail.com More

I purchased a new Mini Countryman this past week, and wanted to share what a great experience I had working with Jay Hammon (sales). Jay was very patient with all my questions, and I never felt pressure wanted to share what a great experience I had working with Jay Hammon (sales). Jay was very patient with all my questions, and I never felt pressure at all to buy. I really appreciated his laid-back attitude, and also his breadth of knowledge about the car I was interested in. I was able to get the vehicle that I wanted, with the features I wanted, and also got a very good value for my trade-in. This is my third Mini and I am sold not only on the great cars, but also on the great service I get when I need it. I always feel valued as a customer and a member of the Mini Club! More

I went to Seattle MINI to discuss spec'ing a MINI and finance options. As it turned out, they just put on the show floor a MINI that was very close to what I was looking to have built for myself. I end finance options. As it turned out, they just put on the show floor a MINI that was very close to what I was looking to have built for myself. I ended up talking with Kay, who was genuinely friendly and was more than happy to discuss all of my options. The dealership also gave me a very fair offer on my trade in. I never felt pressured into the sale, and MINI was able to beat my credit union's loan rates. Although I had no intention of actually buying that day, the whole experience was so great, and the car was so close to my desired specifications, I ended up going through with the purchase that day! And as Kay was walking me through the new MINI post-purchase, I think she was at least as excited as I was!! :). The only downside to the whole purchase is that since MINIs are still selling so well, expect to pay MSRP. There's really no negotiating room to be had. But, you get what you pay for!! I'm a very happy customer, and I'll definitely be back. More

Great experience. Wait for new car to arrive was long but unavoidable. Kay was very nice and accommodating by allowing us to install our baby car seat in the demo. unavoidable. Kay was very nice and accommodating by allowing us to install our baby car seat in the demo. More

I'd stay away from them! Very bad experience when having my car serviced - told me I needed work done that didn't in fact need doing, and then quoted horrendous prices for it! Found an independent that was my car serviced - told me I needed work done that didn't in fact need doing, and then quoted horrendous prices for it! Found an independent that was much better. Didn't buy my car there though so can't comment on their salespeople, only their service people More

My wife wanted to buy a new mini to replace her 1996 3 series BMW. We bought our daughter a 2004 Mini six years ago so we thought we'd try mini again. After several trips to Seattle Mini, over the course series BMW. We bought our daughter a 2004 Mini six years ago so we thought we'd try mini again. After several trips to Seattle Mini, over the course of three or four months, and multiple conversations with Michael Reichstein not only did my wife buy a Mini, I purchased a Countryman. I usually find shopping for cars akin to having a root canal. Not at Seattle Mini and not with Michael. He is a very low key sales guy and very well versed in many different cars. I have had BMWs for thirty years and Michael was able to relate my driving style and needs to the countryman. He did a great job helping my wife make her decision each and every time we came in. When she finally decided to buy, the perfect car was not on the lot and he did not try to pressure her into one and instead helped her order one. Damon did our paperwork and covered all of the warrantee, extras with us. Again, a low pressure, matter of facts kind of guy. I highly recommend Michael to anyone wanting to buy a car. More

Kay was great to work with. Always kept me informed of where we were in the process and where my car was. She let me go for quite a long test drive so I could get a really good feel of the car and there w where we were in the process and where my car was. She let me go for quite a long test drive so I could get a really good feel of the car and there was no feeling of pressure to get back any sooner than we did. And on the day of sale she was incredibly helpful and seemed almost as excited as I was for my new car. She was there through the whole process and never made me feel rushed. More

Exceeded my expectations I put off car shopping as Exceeded my expectations I put off car shopping as long as I could—not only because of the expense but also because I find the pushy, manipulative Exceeded my expectations I put off car shopping as long as I could—not only because of the expense but also because I find the pushy, manipulative style of many car salesmen and their over-hyped sales pitches distasteful. It can feel like an adversarial experience. Also, as a single woman I’m not always treated as seriously or respectfully as I’d like in such situations—although even my men friends tell me that they find car shopping a stressful experience. So when I stepped into Seattle Mini, I was delighted to have a woman come forward to help me. Then I was pleasantly surprised by Kay McMillen’s straightforward, professional style and that she listened to my needs and made helpful, relevant suggestions. Who knew that car shopping could be an enjoyable experience?! Kay helped take the sting out of making such an expensive purchase. She even came in on her day off to show me my new car and go over its operating instructions. Kay also sent me a letter telling me that DealerRater would send me a survey and asking that if I rated her less than 10 (A+ score) in any area, to let her know what she could have done to deserve a 10. If that isn’t someone committed to customer service, I don’t know who is. P.S. I almost didn’t go to Seattle Mini after reading some very negative online reviews about them. So I asked Kay about those reviews. She told me that the service manager and salespeople, who customers complained about, are no longer with the company. More

First off, this is not only a new car & new dealership for me, but also a new city. I am relocating to Seattle for work. Finding this dealership and more importantly, Damon and David to work wi dealership for me, but also a new city. I am relocating to Seattle for work. Finding this dealership and more importantly, Damon and David to work with, made the transition much easier. Damon had to go the extra mile to work with my companies leasing agency and he did it with professionalism and style. David went beyond the call of duty to find me the "right Mini". David also came in on his weekend to meet me for delivery of my Mini. He spent the time to give me a tour of the facility, introduce me around as well as an hour with me on the car and Mini in particular (this is my first Mini). I not only highly recommend Seatle Mini, but will also recommend Damon and David as consumate professionals that will make certain you are taken care of. By the way; Seattle Mini is a beautiful dealership! More

I pretty much knew what I wanted when I walked in, but David was great - didn't try to sell me on stuff I didn't need, but helped me with the details I wasn't sure of. Mine had to be ordered, he kept in t David was great - didn't try to sell me on stuff I didn't need, but helped me with the details I wasn't sure of. Mine had to be ordered, he kept in touch with me while we waited for the car and even came in on his day off to deliver the car to me once it arrived. Everyone at the dealership has been helpful and friendly - I would definitely recommend this dealership to anyone getting a Mini. Plus the car is fantastic. More