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Secor Volvo Cars
New London, CT
1,498 Reviews
Secor Volvo Received the 2025 CT Volvo Dealer of the Year Award for the 6th consecutive year as well as the 2025 Consumer Satisfaction Award for the 8th year in a row - Consumer Satisfaction Awards recognize the top 10% of auto dealerships delivering exceptional customer service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 4:30 PM
Tuesday 7:30 AM - 4:30 PM
Wednesday 7:30 AM - 4:30 PM
Thursday 7:30 AM - 4:30 PM
Friday 7:30 AM - 4:30 PM
Saturday Closed
Sunday Closed
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Showing 1,498 reviews
February 23, 2026
Very good service. Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires More
by mrunia77
February 10, 2026
I had an emergency situation with my 2013 Volvo XC70. Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics t Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics that I know and described my issue. He said most likely a starter. Was able to make a same day appointment. Car brought to Secor by AAA. Turned out I needed a new starter AND battery. Both were in stock. The parts were replaced in a very timely manner. My service advisor and the mechanics that dealt with my car were first rate. I'm very happy to have been able to get my car back on the road so quickly. Certainly makes me want to keep my Volvo up and running because it's a pleasure doing business with the people at Secor Volvo in New London. More
by WBILLEJ
February 05, 2026
Very professional-ease of making appointments - sales also very welcoming and easy to deal with also very welcoming and easy to deal with More
by Nancy
Employees Worked With
February 03, 2026
Diane was patient and understanding about purchase decision, encouraging my research, and understanding of letting my older, but reliable 2011 sedan go to a family member. decision, encouraging my research, and understanding of letting my older, but reliable 2011 sedan go to a family member. More
by Tina.Kamercia
January 28, 2026
I just had my 225k service and was happy to wait there. The service department is reliable, professional and friendly. I give them 5 stars. The service department is reliable, professional and friendly. I give them 5 stars. More
by Dogma
Employees Worked With
January 15, 2026
I took my vehicle in for routine service. The easiest check in ever! I was given a loaner as it was a major service. Everyone was very professional. My vehicle was finished in the agreed upon The easiest check in ever! I was given a loaner as it was a major service. Everyone was very professional. My vehicle was finished in the agreed upon time, actually sooner. I can’t say enough about how great everyone was in the service department! More
by Sue
January 09, 2026
Overall the dealership is solid, but customer service lags behind the quality of their cars and technicians. lags behind the quality of their cars and technicians. More
by CRAIG.SLIFER
Employees Worked With
December 29, 2025
Excellent service. Worked with Diane G. who was so attentive, easy and wonderful to work with, and no pressure at all. Her attention to detail and responsiveness will d Worked with Diane G. who was so attentive, easy and wonderful to work with, and no pressure at all. Her attention to detail and responsiveness will definitely continue to keep me coming back to Secor. Thank you Diane and Secor! More
by shep964
