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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,595 Reviews

1,595 Reviews of Seguin Chevrolet - Service Center

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January 13, 2024

I had a 1:30 pm appointment, I arrived at the dealership at 1:15 pm, and didn't done until 3:30. My truck wasn't taken back until 2:30. I asked why do we make appointments, and was rudely told it's an appoi More

by seahag90
Recommend Dealer
No
Jan 15, 2024 -

Seguin Chevrolet responded

Hi seahag90, Please contact me at your earliest convenience. We apologize for the issues and would like to ensure we resolve them to your satisfaction. Sincerely, Jeremy Sims, General Manager

January 13, 2024

THANK YOU JESUS? ????? SOMETIMES YOU WAIT FOR LESS OR FEW HOURS BUT NEED TO MAINTAIN YOUR CAR TO KEEP IT IN GOOD CONDITION ?? More

by virginia
Recommend Dealer
Yes
Employees Worked With
??
Jan 15, 2024 -

Seguin Chevrolet responded

Hi virginia, Thank you for your 5-star review. We are glad to hear you had an excellent experience with us. We are looking forward to seeing you in your future visit. Sincerely, Jeremy Sims, General Manager

January 13, 2024

The service is good, they just need to improve with appointments Good service good treatment More

by MAYRALHERNANDEZ86
Recommend Dealer
Yes
Jan 15, 2024 -

Seguin Chevrolet responded

Hi MAYRALHERNANDEZ86, We appreciate your 5-star review. We are glad to hear you were satisfied with your service visit. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

January 13, 2024

Excellent customer service! ! Very attentive to the customer and caring, going far and beyond!! Consistent communication, trustworthy and transparent dealing with the customer. More

by zepedabilly
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Jan 15, 2024 -

Seguin Chevrolet responded

Hi zepedabilly, Thank you for your 5-star review. We are glad to hear you were satisfied with your visit with us. We hope to work with you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 13, 2024

Sam Hood was amazing to work with and is a true asset to the dealership. Mrs. Harper and her team are always the best to do business with. More

by WILL_RHODES_3
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Jan 15, 2024 -

Seguin Chevrolet responded

Hi WILL_RHODES_3 Thank you for your 5-star review. We are delighted to hear Sam and the rest of the team were excellent during your visit. We hope to see you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 13, 2024

Takes too long for repairs and parts. We lose money while the trucks just sit waiting for repairs More

by forrick
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Jan 15, 2024 -

Seguin Chevrolet responded

Hi forrick, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we always seek ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

January 13, 2024

Communication was extremely poor. ..my corvette was water spotted from being rained on even though I asked specifically for it not to be parked outside More

by Srludewig
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Jan 13, 2024 -

Srludewig responded

I won't be a repeat customer

Jan 15, 2024 -

Seguin Chevrolet responded

Hi Sruldewig, Please contact me at your earliest convenience. We apologize for the issues and would like to ensure we resolve them to your satisfaction. Sincerely, Jeremy Sims, General Manager

January 13, 2024

Monica went out of her way to get my truck repaired even though i didn't have an appointment. More

by Bcoulterart
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Jan 15, 2024 -

Seguin Chevrolet responded

Hi Bcoulterart, We appreciate your 5-star review. We are glad to hear Monica went above and beyond during your truck's service. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

January 13, 2024

Came in for TPMs light, in and out in 10 minutes technician said I had over air More

by Jennyjenn0703
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jenn Tejada
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2024 -

Seguin Chevrolet responded

Hi Jennyjenn0703, Thank you for your 5-star review. We are glad to hear our team was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

January 11, 2024

Remarkable experience with Jeanette I would recommend my family and friends to ask for Jeanette She was the only person that always made sure we were comfortable and even asked if we needed a shuttle ride t More

by Johngonzalez_33
Recommend Dealer
Yes
Employees Worked With
Jeanette
Jul 22, 2024 -

Seguin Chevrolet responded

Hi Johngonzalez_33, It was a pleasure serving you! Visit us again for more exceptional experiences. Sincerely, Jeremy Sims, General Manager

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