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Seguin Chevrolet - Service Center

Seguin, TX

4.1
1,593 Reviews

1,593 Reviews of Seguin Chevrolet - Service Center

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December 09, 2023

Took vehicle in for multiple problems and didn’t get any of them fixed. Was told to bring back but my time is just as valuable as there’s especially since vehicle was there 1 1/2 weeks. More

by MICHEALV0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Only worked with service
Dec 14, 2023 -

Seguin Chevrolet responded

Hi MICHEALV0, We would like to sincerely apologize for any inconvenience caused due to the recent issues with your vehicle. If you could please contact Gary Stehle at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com, he would be more than happy to offer any assistance to help get your vehicle repaired. Your satisfaction is of utmost importance to us, and we will do everything we can to make things right. Thank you for your understanding and cooperation. Sincerely, Jeremy Sims, General Manager

December 08, 2023

They don’t have enough employees for the business. No work done on Saturdays other than minor things. It’s been 3 months since I called to make an appointment for my truck. More

by TILYMI
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ryan Faglie
Dec 14, 2023 -

Seguin Chevrolet responded

Dear TILYMI, We would like to sincerely apologize for any inconvenience caused due to the recent issues with your vehicle. If you could please contact Gary Stehle at 830-303-4381 ext. 2035 or via email at gstehle@seguinchevrolet.com, he would be more than happy to offer any assistance to help get your vehicle repaired. Your satisfaction is of utmost importance to us, and we will do everything we can to make things right. Thank you for your understanding and cooperation. Sincerely, Jeremy Sims, General Manager

December 06, 2023

I was never called and advised with what was wrong with my vehicle. It was fixed without permission to fix or info on pricing to fix. thankfully I was able to pay the $360 but I will not be back and am ver More

by brooke
Recommend Dealer
No
Employees Worked With
Monica Moreno-Davila
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Dec 07, 2023 -

Seguin Chevrolet responded

Dear Brooke, I would like to offer my sincere apologies for any inconvenience caused by not keeping you up to date about the repairs being done to your vehicle. Please know that it was not our intention to do any repairs without your permission. In order to address this issue, I would appreciate it if you could contact me at 830-303-4381 ext. 2035 or email me at gstehle@seguinchevrolet.com. I would like to know more about what transpired during your visit and how we can improve our communication with you in the future. Once again, please accept my apologies for any inconvenience caused. We value your business and hope to have the opportunity to serve you again in the near future. Best regards, Jeremy Sims, General Manager

December 06, 2023

He really helped me out with getting what I really been looking for. He also did good with listening to what I needed and wanted. He was patient and very kind. He was in a good spirit and made me feel comf More

by ABRE.PARKER
Recommend Dealer
Yes
Employees Worked With
Shawn Wright
Dec 06, 2023 -

Seguin Chevrolet responded

Hi ABRE.PARKER, We appreciate your 5-star review. We are delighted to hear our team was excellent during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

December 04, 2023

They have no interest in giving you updates/calling back or answering. Those needs to be worked on took me a whole 2 weeks to get someone to talk to More

by Jevonlewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No names will be given
Dec 06, 2023 -

Seguin Chevrolet responded

Hi Jevonlewis, I would like to apologize for the inconvenience and not keeping you updated. It is not our intention to not keep you informed with what going on with your vehicle. Please know that we take these matters seriously and we want to make things right for you. If you could kindly contact Gary Stehle at 830-303-4381 ext. 2035 or email me at gstehle@seguinchevrolet.com, I would like to get you scheduled as soon as possible to have your vehicle looked at and provide you with a loaner vehicle. We value your business and want to ensure that you are completely satisfied with our services. Thank you for your patience and understanding. I am looking forward to hearing from you soon. Sincerely, Jeremy Sims, General Manager

December 03, 2023

Dealership changed ownership in recent years. Since then every time I go for service there is a whole different team of service advisors manning the service desk so I never know who to connect wi More

by fgsawyer
Recommend Dealer
Yes
Employees Worked With
Tyson
Dec 04, 2023 -

Seguin Chevrolet responded

Hi fgsawyer, Thank you for taking the time to leave your feedback. Your satisfaction is our top priority, and we are always looking for ways to improve our services. If you have any further inquiries, please feel free to give us a call at the dealership. We hope to have the opportunity to work with you again soon. Have a great day! Sincerely, Jeremy Sims, General Manager

December 03, 2023

Nice and friendly service staff, service was done correct but waited two and a half hours for oil change More

by KOENSEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ro is awesome
Dec 04, 2023 -

Seguin Chevrolet responded

Hi KOENSEAN, We appreciate your 5-star review. We are glad to hear our team took excellent care of you. We hope to see you soon. Take care. Sincerely, Jeremy Sims, General Manager

December 02, 2023

Awesome! ! No haggled. No xx. Had the truck that I saw online. In and out in a few hours even with test driving and cleaning up the truck. More

by MOEHROCH
Recommend Dealer
Yes
Employees Worked With
Carlos
Dec 04, 2023 -

Seguin Chevrolet responded

Hi MOEHROCH, Thank you for your 5-star review. We are glad to hear our team was excellent during the purchase of your new truck. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

December 02, 2023

Effective and efficient Appointment was made, I was told 3 to 4 days, vehicle was ready the next morning. More

by Kdenson
Recommend Dealer
Yes
Employees Worked With
Monica Moreno-Davila
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Moreno-Davila
Dec 04, 2023 -

Seguin Chevrolet responded

Hi Kdenson, We appreciate your kind review. We are glad to hear you were satisfied with the service of your vehicle. We are looking forward to seeing you soon. Have a great day. Sincerely, Jeremy Sims, General Manager

December 01, 2023

They took over a month to sort of fix my truck and I was without a vehicle for over 2 weeks because they had no loaners available. I was told that they installed a new back up camera and the screen is the s More

by RICHARDMEDINA1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dennis Rittiman
Dec 04, 2023 -

Seguin Chevrolet responded

Dear RICHARDMEDINA1961, I would like to apologize for the inconvenience and long wait you experienced while getting your vehicle repaired. I am sorry to hear that the backup camera is still not working properly. Please know that we take these matters seriously and we want to make things right for you. If you could kindly contact me at 830-303-4381 ext. 2035 or email me at gstehle@seguinchevrolet.com, I would like to get you scheduled as soon as possible to have your vehicle looked at and provide you with a loaner vehicle. We value your business and want to ensure that you are completely satisfied with our services. Thank you for your patience and understanding. I am looking forward to hearing from you soon. Best regards, Jeremy Sims, General Manager

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