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1,589 Reviews of Seguin Chevrolet - Service Center
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Verified Customer
November 08, 2023
Advantageous and abusive with clients. Garrett, the young salesman, told me that I had a 90-day warranty on my purchase, but when I took my vehicle back to Seguin Chevrolet for an inspecti Garrett, the young salesman, told me that I had a 90-day warranty on my purchase, but when I took my vehicle back to Seguin Chevrolet for an inspection since I was having problems with the heating, the person who helped me in the service department asked me before Anything if I had purchased an extended warranty which I answered no; since it had 90 business days and not even twenty days had passed. He immediately notified me that there is a charge of $170 dollars to inspect the vehicle and give me a diagnosis??? WTFK ?.. It makes no sense about they offer you a 90-day purchase guarantee!!!… and when you ask for a review?? they tell you that need to pay $$ to have it reviewed!! What is this is about?? I feel cheated and betrayed by Seguin Chevrolet... since I solved the problem myself!!... I only needed a pint of antifreeze because it didn't throw any codes nor did I even have the check engine light on!!... I only needed a little of courtesy and respect nothing more!!.. I don't understand why they couldn't show a little empathy and lift the hood of the vehicle and just look; to notice the incorrect level of antifreeze. I think they showed arrogance. it's my feeling!! Maybe they ignored me because of my accent? I don't speak perfect English but I can write it. More
by EDADORME81
Employees Worked With
November 06, 2023
They are slow, ineffective, bad at communication, expensive and will willing waste your time. They have no issue looking like they are idiots because they don't care. expensive and will willing waste your time. They have no issue looking like they are idiots because they don't care. More
by KEVIN
Employees Worked With
Dennis
November 04, 2023
It all went well service was 2 hours but prefer they take time and do a good job. My car was blocked in for me to pull out but over all went well. time and do a good job. My car was blocked in for me to pull out but over all went well. More
by CARRION.GINA
Employees Worked With
November 04, 2023
Completed the service requested fully and did so in a timely manner. Very courteous communication with service writer and shuttle drivers. Two thumbs up! timely manner. Very courteous communication with service writer and shuttle drivers. Two thumbs up! More
by FUNKYMONKEYTEXAS
November 04, 2023
They were very informative very nice the salesman very good called three times after I bought my truck nothing but compliments good called three times after I bought my truck nothing but compliments More
by NEXTDOORCATERING
Employees Worked With
Jose ramirez, Erika DeLaGarza, Luis Hernandez
November 02, 2023
Slow, no communication, lack customer service, no structure. They had my car for over a week. Just to change one part. They never provided me with updates, they lost my paperwork, and just seemed to structure. They had my car for over a week. Just to change one part. They never provided me with updates, they lost my paperwork, and just seemed to not care. More
by oktsorev82
Employees Worked With
Gary and Jason in Service
