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Serpentini Chevrolet of Willoughby Hills

Willoughby Hills, OH

3.2
1,052 Reviews

2810 Bishop Rd

Willoughby Hills, OH

44092

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Showing 1,052 reviews

November 19, 2020

Nice truck!They did a good job getting me financed.Everybody was friendly.Did follow up on a question I had but still haven’t received a answer!A little frustrated More

by asti2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Allen
Nov 19, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello! Thank you for taking the time to write a review. We're glad to hear you like your new truck, and you had a good experience here with our team. We are very sorry to hear that you weren’t fully satisfied with your experience. If you wouldn’t mind reaching out to us directly, we would like to see if there is anything we can do to turn this around for you.

November 19, 2020

Great friendly experience!Mike knew the new Blazer‘s Great friendly experience! Mike knew the new Blazer‘s features! And I was sold. Finances were fast & efficient! Great experience! Will shop at Se More

by Denise
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Pawlowski
Nov 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you, Denise! It's great to hear that Mike was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

November 19, 2020

Glenn The Manager Was Very Wonderful With Excellent Customer Service Love Them All. Thank You. Will Recommend This Business To Others. The Financial Department Was Also Wonderful Everyone Did There Sha More

by MCSHYAMM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn, Justin Trent
Nov 20, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much for choosing Serpentini Chevrolet of Willoughby Hills! Congratulations on your new purchase. Please let us know if we can be of any more assistance!

November 18, 2020

They were absolutely amazing to do business with!! I would recommend them to anyone looking for a good vehicle. Plus very efficient and nice. Best place ever !!! More

by fran.lutes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Monasky
Nov 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Fran, thank you for your feedback on your recent visit to Serpentini Chevrolet of Willoughby Hills. We're glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

November 18, 2020

I was very pleased with the service I received. I went through the internet. My salesman was very patient and professional. Listened to what I wanted. Answered every question. Feels like I have a new frie More

by HERSHEY57
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TJ Knauf, Candi Brooks
Nov 18, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Thank you for taking the time to share your feedback with us. Candi, TJ, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Nov 18, 2020 -

HERSHEY57 responded

Excellent service. Friendly employees

November 17, 2020

They continued to worked on discovering the problem until they resolved the issue with my transmission, while the whole time gave me a loaner. thank you More

by DRCATANESE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Heck - Service Tech.
Nov 17, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Serpentini Chevrolet of Willoughby Hills!

November 17, 2020

Phil watts always takes his time and makes sure he understands your concerns and what it takes to correct them. The truck is fixed right and the job is always done top notch. More

by James Rini
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Watts
Nov 17, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

James, Thank you for taking the time to share your thoughts on working with Phil and our team. We're glad to hear we delivered such a great experience!

November 16, 2020

The smoothest car purchase I've ever made.I loved the fact that it wasn't a all day experience.The dealer was very knowledgeable of cars. More

by erodgersjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Art Mills, Aramis Greenwood
Nov 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you for choosing Serpentini Chevrolet of Willoughby Hills, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2020

very pleasant sales lady, good finance guy, pleasant experience over all. I thought that truck I bought should have had some touch up work done More

by STYXZX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alea Bauer, Jim Setele, Ryan McDermott
Nov 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Hello, Thank you for taking the time to submit a review. We are so glad we could assist you with your new vehicle purchase. We truly appreciate your business. We apologize, however, that we missed the mark on the truck touch up work. If you would like to further discuss your concerns, feel free to reach out to us directly at your convenience.

November 13, 2020

I dread car shopping but couldn't ask for a better experience. My salesman, Dave, was amazing and we had a good time driving around and conversing. The entire staff was nice and friendly. I would re More

by FRANK_ZAGAR
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Allen, Aramis Greenwood
Nov 16, 2020 -

Serpentini Chevrolet of Willoughby Hills responded

Thank you so much, Frank, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

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